Square, Inc.

Square eCommerce

8.1 /10

What is Square eCommerce?

Square allows you to sell online on our site, with third party e-commerce sites and on your own site. With all three, you get next day deposits, can accept all major credit cards at one simple rate, and can integrate reporting and inventory with your offline sales.

Company Details

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Awards & Recognition

Square eCommerce won the following awards in the B2C eCommerce category

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1 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Square eCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square eCommerce.

83 Likeliness to Recommend

1
Since last award

89 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square eCommerce?

7% Negative

8% Neutral

85% Positive

Pros

Respectful
Security Protects
Fair
Helps Innovate

Feature Ratings

Average 77

Payment Processing

Reporting and Analytics

Content Management

Order Management

Microsite Management

Retargeting Capabilities

Order Portal

Predictive Recommendations

Integrated Search

Content Localization

Catalog Management

Vendor Capability Ratings

Average 76

Business Value Created

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Square eCommerce Reviews

Sunny W.

Role: C-Level
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Square eCommerce from other similar products?

It’s very interactive and easy to manage

What is your favorite aspect of this product?

Affordable and versatile

What do you dislike most about this product?

Nothing I dislike

What recommendations would you give to someone considering this product?

Try it and you won’t regret it

Pros

Reliable
Unique Features
Client's Interest First
Over Delivered

Cory F.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Seems great to use, very user friendly

Likeliness to Recommend

7 /10

What differentiates Square eCommerce from other similar products?

Ease of use compared to competitors

What is your favorite aspect of this product?

A lot of easy to use templates that are available

What do you dislike most about this product?

Do not have a clear dislike at this moment

What recommendations would you give to someone considering this product?

Be sure to check the features to see if its right for you

Pros

Saves Time
Helps Innovate
Efficient Service
Effective Service

Joshua S.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy and swift to use

Likeliness to Recommend

9 /10

What differentiates Square eCommerce from other similar products?

Payments are swifter

What is your favorite aspect of this product?

I like how easy it is to integrate to a users desired business endeavors

What do you dislike most about this product?

Add ons can be costly

What recommendations would you give to someone considering this product?

Use wisely

Pros

Helps Innovate
Reliable
Enables Productivity
Inspires Innovation

Square eCommerce

What is Square eCommerce?

Company Details

Need Assistance?

Awards & Recognition

Square eCommerce Ratings

83 Likeliness to Recommend

1 Since last award

89 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Square eCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Management Includes order entry, order processing, order tracking, and parts management.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Localization The solution provides support for multiple languages and currencies.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Square eCommerce Reviews

Sunny W.

Fantastic product

Likeliness to Recommend

Pros

Cory F.

Seems great to use, very user friendly

Likeliness to Recommend

Pros

Joshua S.

Easy and swift to use

Likeliness to Recommend

Pros

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Feature Ratings

Payment Processing

Reporting and Analytics

Content Management

Order Management

Microsite Management

Retargeting Capabilities

Order Portal

Predictive Recommendations

Integrated Search

Content Localization

Catalog Management

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support