Sprout Social Enterprise Customer Reviews 2023

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details

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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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4 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2023

2 Top Rated Capabilities

3 Top Rated Features

2022

Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

83 Likeliness to Recommend

Down 1
Since last award

91 Plan to Renew

Down 3
Since last award

81 Satisfaction of Cost Relative to Value

Down 3
Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative

8% Neutral

90% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Score 8.6

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Sprout Social Enterprise Reviews

Dawn Christine J.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Not the best tool for us

Likeliness to Recommend

2 / 10

What differentiates Sprout Social Enterprise from other similar products?

There were decent features to the software, I simply found it very clunky to use.

What is your favorite aspect of this product?

I didn't have one.

What do you dislike most about this product?

Clunky to navigate. Nothing seemed as intuitive as it should have.

What recommendations would you give to someone considering this product?

Consider ALL your options before picking up this tool. We were able to significantly decrease costs by moving to Buffer for scheduling for several months. Then we got HubSpot, which solved all our social media monitoring and scheduling needs.

Pros

Respectful
Continually Improving Product
Reliable
Efficient Service

Cons

Less Productive
Commodity Features
Less Inspiring

Gabriel S.

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Excellent social CMS, but expensive

Likeliness to Recommend

7 / 10

What differentiates Sprout Social Enterprise from other similar products?

I find it to be an excellent all around tool but not particularly differentiated from other similar providers when it comes to social.

What is your favorite aspect of this product?

They have a great client support team and their sales team was extremely willing to work with us to create an ad hoc package that met our needs while also providing financial incentives to switch.

What do you dislike most about this product?

I found their data visualizations to be lacking, but more significantly the platform did little to provide additional insight analysis beyond the data, which I've found other tools much more adept at.

What recommendations would you give to someone considering this product?

Do your due diligence and make sure to research a variety of similar tools to find a package that not only achieves your business needs but also finds a package cost that is aligned with your finances.

Pros

Reliable
Saves Time
Respectful
Client Friendly Policies

Jonathan A.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Easy to use, switched over from Hootsuite

Likeliness to Recommend

10 / 10

What differentiates Sprout Social Enterprise from other similar products?

It's ease of use

What is your favorite aspect of this product?

Scheduling content and tagging

What do you dislike most about this product?

None, all of it was likable to use

What recommendations would you give to someone considering this product?

None, the transition was easy and the staff was helpful

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

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Sprout Social Enterprise

Sprout Social Enterprise

What is Sprout Social Enterprise?

Company Details

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Awards & Recognition

Sprout Social Enterprise Ratings

83 Likeliness to Recommend

Down 1Since last award

91 Plan to Renew

Down 3Since last award

81 Satisfaction of Cost Relative to Value

Down 3Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Sprout Social Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

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Social Media Monitoring

Sprout Social Enterprise Reviews

Dawn Christine J.

Not the best tool for us

Likeliness to Recommend

Pros

Cons

Gabriel S.

Excellent social CMS, but expensive

Likeliness to Recommend

Pros

Jonathan A.

Easy to use, switched over from Hootsuite

Likeliness to Recommend

Pros

Most Popular Sprout Social Enterprise Comparisons

Hootsuite Social Media Management Enterprise

Buffer

Meltwater

HubSpot Marketing Hub (Social)

Agorapulse

Sendible

Down 1
Since last award

Down 3
Since last award

Down 3
Since last award

Feature Ratings

Social Media Channel Integration Inbound

Social Response Management

Social Moderation and Workflow Management

Social Asset Management

Campaign Execution

Social Media Channel Integration Outbound

Dashboards and Visualization

Social Post Archival

Sentiment Analysis

Trend Analysis

Contextual Analysis

Vendor Capability Ratings

Ease of IT Administration

Ease of Customization

Breadth of Features

Quality of Features

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created