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Sprinklr Social Logo
Sprinklr

Sprinklr Social

7.2 / 10
Category
Sprinklr Social
7.2 / 10

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Company Details


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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

71 Likeliness to Recommend

3
Since last award

88 Plan to Renew

2
Since last award

72 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

7% Negative
16% Neutral
77% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Effective Service

Cons

  • Under Delivered

Feature Ratings

Average 81

Social Media Channel Integration Outbound

85

Dashboards and Visualization

85

Social Response Management

84

Social Asset Management

84

Social Post Archival

83

Campaign Execution

83

Social Media Channel Integration Inbound

81

Social Moderation and Workflow Management

80

Trend Analysis

79

Contextual Analysis

77

Sentiment Analysis

75

Vendor Capability Ratings

Average 73

Ease of IT Administration

85

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

78

Vendor Support

75

Availability and Quality of Training

73

Ease of Customization

73

Quality of Features

73

Breadth of Features

70

Ease of Data Integration

67

Ease of Implementation

58

Business Value Created

45

Sprinklr Social Reviews

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2024

Could be improved in terms of effectiveness

Likeliness to Recommend

5 / 10

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Caring

Ashley R.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

This software is frustrating and time consuming

Likeliness to Recommend

4 / 10

What differentiates Sprinklr Social from other similar products?

Nothing is different

What is your favorite aspect of this product?

Nothing it’s frustrating to use

What do you dislike most about this product?

The inability to post easily

What recommendations would you give to someone considering this product?

Don’t buy it

Pros

  • Effective Service
  • Respectful
  • Fair
  • Altruistic

Cons

  • Less Transparent
  • Charges for Enhancements
  • Less Friendly Negotiation

ADAM A.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Best large enterprise social media management

Likeliness to Recommend

8 / 10

What differentiates Sprinklr Social from other similar products?

Sprinklr social was a social media management software which integrated listening first, so is further down the line in being the most comprehensive integrated social management & listening suite.

What is your favorite aspect of this product?

The dashboarding & analytics which are very easy to setup, share & filter. The social engagements feeds which are vital for community managers.

What do you dislike most about this product?

Cost can be prohibitive and additional features all have costs, in addition to their core product

What recommendations would you give to someone considering this product?

Consider for your large enterprise brand or clients looking to transform their social management

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Vendor's Interest First
  • Less Generous

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