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SolarWinds

Solarwinds MSP

Composite Score

6.6 /10

CX Score

6.7 /10

9 Reviews Write a Review

Claim Software

What is Solarwinds MSP?

Smart, secure, and efficient IT services software built by people who know your work is your passion.

Company Details

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Solarwinds MSP Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

85 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Solarwinds MSP?

0% Negative

12% Neutral

88% Positive

Pros

Reliable
Altruistic
Acts with Integrity
Security Protects

Cons

Under Delivered
Leverages Incumbent Status

Feature Ratings

Average 78

Deployment

Approval Process

Notifications

Scheduling

Reporting

Testing

Assessment

Management Console

Automation

Validation

Third Party Application Patching

Vendor Capability Ratings

Average 76

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Solarwinds MSP Reviews

Rohit P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2026

Reliable MSP solution for IT management, trustable

Likeliness to Recommend

9 /10

What differentiates Solarwinds MSP from other similar products?

Main aspect is combination of remote monitoring, automation, patch management, and endpoint security in single platform. It helps reduce manual effort and provides good visibility acoss managed devices,making IT operations more efficient.

What is your favorite aspect of this product?

There are many aspect but mine favorite is the centralized monitoring management, which helps simplify day to day IT operations. The automation capability save time and reduce manual effort for routine tasks.

What do you dislike most about this product?

The user interface could be more user friendly in some area, and certain advanced configurations requires a learning curve for new users.

What recommendations would you give to someone considering this product?

only recommendation is investing time in the initial setup to get the best results from this platform.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Rıdvan Reşit Ü.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

enough and useful

Likeliness to Recommend

6 /10

What differentiates Solarwinds MSP from other similar products?

enough and useful

What is your favorite aspect of this product?

enough and useful

What do you dislike most about this product?

enough and useful

What recommendations would you give to someone considering this product?

enough and useful

Pros

Reliable
Caring
Altruistic
Generous Negotitation

Cons

Less Performance Enhancing
Less Effective Service
Under Delivered

Curtis O.

Role: Information Technology
Industry: Transportation
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jan 2020

Best Full Featured Option Out There

Likeliness to Recommend

9 /10

What differentiates Solarwinds MSP from other similar products?

Best product out there in this space, I've looked at them all.

What is your favorite aspect of this product?

Easy Agent Deployment.

What do you dislike most about this product?

Pricing structures

What recommendations would you give to someone considering this product?

Look at Solarwinds MSP, its the best one out there.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Inspires Innovation

Solarwinds MSP

What is Solarwinds MSP?

Company Details

Need Assistance?

Solarwinds MSP Ratings

81 Likeliness to Recommend

85 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love Solarwinds MSP?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Deployment Wide deployment of patches to targeted systems​.

Approval Process Ability to provide approval for the release and deployment of patches​.

Notifications Alerts on the availability of patches.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Reporting Automation of patch deployment, including the deployment and installation processes.

Testing Logging of test results, in preparation for approval.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Management Console A single console that allows the management of the entire patch management process​.

Automation Automation of patch deployment, including the deployment and installation processes.

Validation Validation (manual or automated) of patch installation success.

Third Party Application Patching Patching of third party applications in addition to systems.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Solarwinds MSP Reviews

Rohit P.

Reliable MSP solution for IT management, trustable

Likeliness to Recommend

Pros

Rıdvan Reşit Ü.

enough and useful

Likeliness to Recommend

Pros

Cons

Curtis O.

Best Full Featured Option Out There

Likeliness to Recommend

Pros

Feature Ratings

Deployment

Approval Process

Notifications

Scheduling

Reporting

Testing

Assessment

Management Console

Automation

Validation

Third Party Application Patching

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features