SOCi

SOCI Social

8.1 /10

26 Reviews

What is SOCI Social?

Deploying localized content that resonates with your target audience across 100s or 1000s of locations? Nearly impossible. Multi-location businesses are not only facing the unique challenge of managing their brand on endless social platforms and limitless local pages, but they also need to deliver engaging content that drives meaningful results, across all their locations. SOCi’s Content Management enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.

Company Details

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SOCI Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SOCI Social.

80 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SOCI Social?

8% Negative

7% Neutral

85% Positive

Pros

Includes Product Enhancements
Security Protects
Friendly Negotiation
Continually Improving Product

Feature Ratings

Average 84

Campaign Execution

Trend Analysis

Social Response Management

Dashboards and Visualization

Social Post Archival

Social Media Channel Integration Inbound

Sentiment Analysis

Social Media Channel Integration Outbound

Social Moderation and Workflow Management

Vendor Capability Ratings

Average 81

Ease of IT Administration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Vendor Support

Business Value Created

Ease of Customization

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

SOCI Social Reviews

Richard C.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Newer user, but we like it so far

Likeliness to Recommend

8 /10

What differentiates SOCI Social from other similar products?

slick interace

What is your favorite aspect of this product?

ease us use is topps

What do you dislike most about this product?

Since we're a new user, we're still learning, so I can't say yet

What recommendations would you give to someone considering this product?

Having a good IT team for implementation is key

Pros

Inspires Innovation
Caring
Client Friendly Policies
Client's Interest First

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2022

Good product at a great price

Likeliness to Recommend

7 /10

Pros

Reliable
Unique Features
Inspires Innovation
Saves Time

Tiffanie T.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

"Very easy and simple, but effective!"

Likeliness to Recommend

8 /10

What differentiates SOCI Social from other similar products?

it differs from other programs because it is easy to use and very simple.

What is your favorite aspect of this product?

SoCi is essentially a one-stop shop for all of my social media management needs, including Hootsuite, Chatmeter, and MindStream. For the first time, I was able to publish to Facebook, Instagram, and Google My Business at the same time using this scheduling program.

What do you dislike most about this product?

There's a learning curve involved in using the program to its fullest extent since there's so much to understand. It's a good thing there are so many films available via "SoCi University" to aid out the support workers.

What recommendations would you give to someone considering this product?

I recommend it because it is a program that allows us to easily publish on Twitter / Insta / and Facebook.

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

SOCI Social

What is SOCI Social?

Company Details

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Awards & Recognition

SOCI Social Ratings

80 Likeliness to Recommend

1 Since last award

91 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love SOCI Social?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

SOCI Social Reviews

Richard C.

Newer user, but we like it so far

Likeliness to Recommend

Pros

Good product at a great price

Likeliness to Recommend

Pros

Tiffanie T.

"Very easy and simple, but effective!"

Likeliness to Recommend

Pros

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Feature Ratings

Campaign Execution

Trend Analysis

Social Response Management

Dashboards and Visualization

Social Post Archival

Social Media Channel Integration Inbound

Sentiment Analysis

Social Media Channel Integration Outbound

Social Moderation and Workflow Management

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Vendor Support

Business Value Created

Ease of Customization

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness