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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Transparent

Feature Ratings

Average 84

Collaboration

87

Planning and Scheduling

85

Workflow Management

84

Document Management

83

Time & Expense Tracking

83

Resource Management

83

Dependency and Milestone Tracking

82

Reporting

82

Budget Management

82

Hierarchical Task Management

81

Mobile Access

79

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

84

Ease of Customization

84

Ease of IT Administration

83

Breadth of Features

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Business Value Created

81

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Vendor Support

79

Smartsheet Reviews

Ken J.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Smartsheet: Great product for task management

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet includes pre-built templates for common use cases that helps to streamline work processes. Smartsheet integrates well with other known tools such as google drive.

What is your favorite aspect of this product?

Smartsheet performs task management well by allowing teams to create ,assign and also track tasks in a shared workspace.

What do you dislike most about this product?

It has limited customization options for non-techbical users.

What recommendations would you give to someone considering this product?

One needs to consider whether Smartsheet integrates well with other tools in their organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alex S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Invaluable for keeping track of many tasks at once

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is user-friendly and centralizes information so that it is available to everyone who require it.

What is your favorite aspect of this product?

Smartsheets's excellent support staff is one of its best features. When I first started working for the firm a year ago, I knew nothing about Smartsheets. However, the staff was more than willing to teach me the ropes and assist me in creating exactly what my company required. The chief executive officer has given me the green light to promote widespread use of Smartsheets as a means of accelerating our initiatives this year.

What do you dislike most about this product?

The inability to programmatically rearrange sheet rows is a major drawback for me.

What recommendations would you give to someone considering this product?

Using a project queue to organize ongoing work has been quite useful for our company. With a form where they may detail their request in detail, attach relevant files if necessary, and send it off, the requester has a lot more control over the process. Then, we may delegate work within our team, track who is doing what, communicate with the requester if necessary, and finally, mark the assignment as finished.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Henry Jose A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Smartsheet is a table manager in lines

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

We are excited that the Smartsheet platform has so many tools that act as a direct extension of team collaboration, allowing us to focus entirely on creating reviews and interactive sessions to address each other's work and ultimately create a network. Each participant can give each other advice on it. The other does the highest quality work. When it comes to customer service, Smartsheet allows us to interact during business hours and stay completely online, allowing us to communicate easily with just a stable Internet connection. Overall, it has good technical support and the staff is very knowledgeable about Smartsheet's features.

What is your favorite aspect of this product?

Can be used to cover project operations and therefore, to some extent, project marketing, which is usually handled by marketing agencies. It offers a very large collection of templates for different types of dashboards. Smartsheet allows us to create our own personal level portfolio so that each employee of the project team can present their ideas and resume in an organized manner.

What do you dislike most about this product?

Inability to design and model workflows within the platform sometimes limits our view of the work. Lacks some features seemingly necessary for business process management, such as straight-through process mapping systems.

What recommendations would you give to someone considering this product?

Because it can be used by teams of all sizes, people find Smartsheet suitable for almost any environment that requires teamwork. It is not suitable for certain types of monitoring, for example, in the financial domain or business process scheduling. It is well suited for agile project development. It allows you to create and program your own portal so that our customers can directly access the project. Agile methods and Gantt charts can be used without problems when the classic scorecard approach is fully used.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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