In Partnership With SelectHub
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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In Partnership With SelectHub
Smartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Time & Expense Tracking
Resource Management
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Smartsheet Reviews
Prakash R.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2023
Powerful & versatile tool for project management
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet is great for taking control of multi-phase projects. The ability to share the content and editing capabilities is what make the product shine. From Gantt charts to seeing schedules at a glance, Smartsheet allows for multiple users to collaborate on each step of the project lifespan.
What is your favorite aspect of this product?
1. Smooth team collaboration - It is really easy to distribute and assign tasks as per the available bandwidth. 2. Realtime update and project tracking - Team collaborators can easily update their status in real-time and see others' status as well. 3. Dynamic dashboards - The dashboard is the most used feature in our company. Smartsheet lets us translate complex-looking data into graphs and charts, which are very comfortable and easy to view and analyze. 4. Functions and formulas - Although there are limited sets of functions and formulas. However, we can create our own logic and apply formulas as required.
What do you dislike most about this product?
It strikes us that being such a highly profitable tool, it does not have a customer service on par with the quality of the software, however few things can be limited since the tool works quite well and is one of the main guides of the production processes that we perform in our company.
What recommendations would you give to someone considering this product?
Improve customer service
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Rausibell M.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Mar 2023
Smartsheet for project management
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet is used in our project management company to facilitate teamwork and the development of projects that are managed by several people, allowing them to work online keeping all at the same time the same north required for the success of future projects, project management and resource management is greatly improved with the use of Smartsheet to such an extent that it has become essential to use it in each of our productive developments.
What is your favorite aspect of this product?
The tool is very easy to use through a very simple and intuitive user interface allowing our users to quickly become familiar with each of the tools provided by the service. Managing groups of users for the assignment of different projects allows us to maintain order and control of these through constant supervision by a master. Data security is important and Smartsheet complies with what is necessary to avoid data loss or leakage.
What do you dislike most about this product?
The customer service needs to improve a lot because it is not adequate enough according to the usefulness of the software, the functionality in some cases can be perceived limited for reasons that have not been clarified yet, it would be important to customize some tools allowing greater flexibility in the development of projects and to better capture the ideas of our users.
What recommendations would you give to someone considering this product?
The tool is presented as the ideal solution for all those companies that need to automate their process development flows, thus increasing productivity within the companies and reducing the hours invested in these projects. The tool has certain similarities with spreadsheet tables making it easier to use and more familiar with the software, achieving a more efficient integration within the company.
Pros
- Reliable
- Inspires Innovation
- Saves Time
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Amari A.
- Role: Student Academic
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2023
Beneficial for Project Management!
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
The different features it offers.
What is your favorite aspect of this product?
Creating Gannt charts, so I am able to maintain organization when working on a project.
What do you dislike most about this product?
There is nothing I dislike at the moment.
What recommendations would you give to someone considering this product?
It is a good tool for project management. It helps you maintain organized and on top of the projects progress.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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