Smartsheet Customer Reviews 2026 | Project Management

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Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

267 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Contract Negotiation
Conflict Resolution

Latest Award, 2026

3 Top Rated Capabilities

2 Top Rated Features

2025

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2025

6 Top Rated Capabilities

1 Top Rated Features

2024

Conflict Resolution

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

5% Neutral

93% Positive

Pros

Helps Innovate
Enables Productivity
Trustworthy
Transparent

Feature Ratings

Average 84

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Time & Expense Tracking

Resource Management

Budget Management

Reporting

Dependency and Milestone Tracking

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Midmarket

Score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Aditya J.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Good tool to manage the tasks and timelines!

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Collaboration and feasibility of sharing the smartsheet tracker with colleagues.

What is your favorite aspect of this product?

User friendly UI is much more attractive.

What do you dislike most about this product?

Its difficult to manage the task dependencies.

What recommendations would you give to someone considering this product?

Feasibility to apply more formulas will help derived more better results.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Agus T.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Tracking Security's Evolution with Smartsheet

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet's customizable templates, views, and automations make it flexible enough to adjust to changing tactics, unlike inflexible ticketing or documentation systems. I appreciate the ease with which I can modify project structures in Smartsheet to reflect changing priorities and methodologies without disrupting existing work.

What is your favorite aspect of this product?

Smartsheet helps keep security initiatives on track through clear task assignments and tracking. By centralizing discussions, files, and task lists within projects, organizational context is maintained as security matures. Notifications and comments facilitate collaboration across geographically dispersed teams.

What do you dislike most about this product?

The only restriction is the occasional lag time for large file uploads. However, Smartsheet is continuously optimizing performance to support ever-growing security programs.

What recommendations would you give to someone considering this product?

Smartsheet streamlines the journey of security from design to deployment. I confidently recommend it to any organization committed to iterative security improvement through close coordination. Its flexibility accommodates growth while maintaining oversight critical for protecting sensitive systems and data.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Michael W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Powerful, flexible project management made easy.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

I like Smartsheet because it combines spreadsheets with powerful project management. I can track, organize and collaborate easily while automation and reporting keep everything on schedule.

What is your favorite aspect of this product?

My favorite aspect of Smartsheet is how easily I can organize and track projects in one place. The automation and reporting features save me time and help keep everything on schedule.

What do you dislike most about this product?

What I dislike most about Smartsheet is that it can feel a bit complex at first. Learning all the features and setting up workflows takes time for larger projects.

What recommendations would you give to someone considering this product?

Get familiar with the features and set up workflows. Smartsheet makes project management much easier.

Pros

Continually Improving Product
Performance Enhancing
Inspires Innovation
Caring

Smartsheet

What is Smartsheet?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Champion

Smartsheet Ratings

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Time & Expense Tracking Ability to track time for planning and estimating

Resource Management Includes resource allocation, expense tracking, and resource planning.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Aditya J.

Good tool to manage the tasks and timelines!

Likeliness to Recommend

Pros

Agus T.

Tracking Security's Evolution with Smartsheet

Likeliness to Recommend

Pros

Michael W.

Powerful, flexible project management made easy.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Time & Expense Tracking

Resource Management

Budget Management

Reporting

Dependency and Milestone Tracking

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement