Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Helps Innovate

Feature Ratings

Average 85

Instant Messaging

90

Notifications

86

File Sharing Collaboration

86

Integration With Productivity Tools

85

Granular Access Management

85

Search

84

Cross Platform Support

84

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

85

Usability and Intuitiveness

85

Breadth of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Jose L.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

The Ultimate Tool for Team Communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Unlike other communication tools, such as Microsoft Teams or Zoom, Slack focuses more on instant messaging and organizing information across channels. While Teams is geared toward video conferencing and meetings, Slack allows for a more dynamic and less intrusive workflow, leading to more organic and less formal communication. Everyone in the channel can see the conversations, which promotes a more open and collaborative work environment.

What is your favorite aspect of this product?

One of the features I value most about Slack is its customization capabilities. Each user can customize their workspace according to their preferences, from visual themes to notification settings. I also appreciate the constant development of new features and improvements to the platform, which demonstrates its creators' commitment to the user experience. In an increasingly digital and remote work environment, Slack has established itself as an indispensable tool for team communication.

What do you dislike most about this product?

This tool, with everything it offers, is excellent. I can't say anything I don't like about it. It also facilitates one-on-one communication, ideal for quick, private conversations between team members, and allows you to find messages, files, and specific topics, improving productivity by saving you time searching for information.

What recommendations would you give to someone considering this product?

I recommend this platform called Slack because it's easy for several reasons. First, its intuitive interface makes it easy for users to adapt, which reduces the learning curve. Furthermore, its ability to integrate with other tools significantly improves the teamwork experience. Finally, Slack fosters a collaborative organizational culture.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Awolu S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Slack: Boost Productivity Across Your Enterprise

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It is a valuable chat platform, particularly for connecting with external partners when internal tools like Teams might not be suitable. Its separate channels also make it easy to focus on the right conversation at the right moment.

What is your favorite aspect of this product?

What I appreciate most about Slack is its power to streamline communication through organized channels and threads, making conversations and files readily available and significantly cutting down on email overload. The seamless integration with other essential tools also greatly enhances collaboration, making teamwork feel effortless.

What do you dislike most about this product?

Personally, I find Slack organization very confusing. The threading and layout of chats and channels often lead to me losing track of conversations and missing important messages, making navigation difficult. Beyond basic chatting, I don't utilize its other features. What I dislike most is the constant barrage of notifications, which become overwhelming and distracting, easily pulling me into too many discussions and making the interface feel cluttered, especially as a less frequent user.

What recommendations would you give to someone considering this product?

I'd recommend carefully evaluating your team's comfort level with threaded messaging and channel organization, as it can be a point of confusion for some.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Efe K.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Streamlined Teamwork, Notification Nuances

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack's user-friendly interface, robust integration capabilities with various third-party apps, and flexible channel-based communication structure set it apart from other team collaboration tools.

What is your favorite aspect of this product?

Slack's ability to streamline team communication and collaboration through its organized channels, direct messaging, and seamless integrations with other productivity tools.

What do you dislike most about this product?

Some users find Slack's notification overload and lack of advanced threaded conversation features challenging, which can lead to distractions and difficulty tracking important discussions.

What recommendations would you give to someone considering this product?

Set clear channel structures and notification rules to maximize Slack's effectiveness. Explore integrations with other productivity tools to enhance workflow and consider implementing regular team training for optimal usage.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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