Siteimprove Customer Reviews 2025 | Digital Accessibility Platforms

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Siteimprove

Composite Score

7.5 /10

CX Score

7.7 /10

6 Reviews Write a Review

Claim Software

What is Siteimprove?

Meet Siteimprove is a performance platform designed to give every member of your team what they need to optimize reach, reputation, revenue, and returns — all from one place. Siteimprove is a SaaS solution that helps organizations achieve their digital potential by empowering teams with actionable insights to deliver a superior website experience and drive growth.

Company Details

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Siteimprove Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

87 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Siteimprove?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Automatic Evaluation Tool

Color & Display Tracker

Reporting and Analytics

Content Tracker

Navigation Tracker

Maintenance

Multiple Language Support

Compliance Audits and Certification

Compliance

Multiple Endpoint Support

Accessibility Profiles

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Also Featured in...

Search Engine Optimization

Score 8.3

View Siteimprove in this category (opens in a new tab)

Siteimprove Reviews

diksha r.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

SiteImprove: Elevate Your Website Success

Likeliness to Recommend

9 /10

What differentiates Siteimprove from other similar products?

Due to its great content optimisation, responsive team assistance, and strong policy creation, Siteimprove distinguishes out. The capability to assign members to particular groups is a useful feature. One significant difference, though, is the absence of a direct tool for comparing data across time periods, which might be crucial for reporting to management.

What is your favorite aspect of this product?

Personally, I appreciate Siteimprove comprehensive insights into website performance. The interface is user-friendly and allows for easy auditing on various levels, from individual pages to custom policies. The tool's alignment with WCAG guidelines and the new tagging system are standout features. The customer support, including the live chat feature, has been consistently prompt and helpful.

What do you dislike most about this product?

One aspect I find less intuitive is the handling of legacy modules like site crawl exclusions and aliases. Additionally, the initial learning curve can be a minor challenge. While the exporting of reports is useful, more customization options would be beneficial.

What recommendations would you give to someone considering this product?

If you're considering Siteimprove, I'd suggest delving into its features and setting up policies and dashboards tailored to your needs. The tool provides valuable insights into accessibility, SEO, and usability, allowing you to monitor and enhance your website's performance effectively. Regularly checking your website's health, similar to having an annual health check-up, can greatly contribute to its success.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Robert S.

Role: C-Level
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Tricky setup, but a robust tool

Likeliness to Recommend

8 /10

What differentiates Siteimprove from other similar products?

Reporting and analytics functions made Siteimprove one of the better tools we have used for tracking site and marketing efficacy, but the setup is extremely complex for any user with little or no experience establishing SEO KPIs, user access and authority, or APIs between this sort of software and the company's server.

What is your favorite aspect of this product?

There are so many ways to distill helpful ideas from the massive amount of data collected here!

What do you dislike most about this product?

Getting everything set up takes a lot of time commitment, and keeping things afloat is essentially a full-time job if you have more than 5 employees.

What recommendations would you give to someone considering this product?

If you have in-house expertise for Siteimprove, this is an excellent option. If you have just a few employees, wait until you grow before committing to the annual costs.

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Archana B.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Siteimprove from other similar products?

Not sure what others available

What is your favorite aspect of this product?

Still exploring - like color and navigation

What do you dislike most about this product?

Still exploring

What recommendations would you give to someone considering this product?

You must try

Pros

Efficient Service
Continually Improving Product
Trustworthy
Unique Features

Siteimprove

What is Siteimprove?

Company Details

Need Assistance?

Siteimprove Ratings

86 Likeliness to Recommend

87 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Siteimprove?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automatic Evaluation Tool Scans the website and detects any potential accessibility errors, summarizing in a report or export.

Color & Display Tracker Ability to track and make adjustments to the website's text and background colours, saturations and contrasts

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Tracker Ability to track adjustments to how the content is displayed such as text scaling, font size, alignments etc.

Navigation Tracker Ability to track and make adjustments to allow for better orientation such as hiding images or muting sounds, providing hover guides or providing a reading mode

Maintenance Automatically rescanning to perform maintenance checks to determine new accessibility issues.

Multiple Language Support Support of multiple languages, including double-byte languages.

Compliance Audits and Certification Provides certification and statements of accessibility compliance in preparation of audits.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Multiple Endpoint Support Solutions provides the ability to run accessibility audits on a variety of different endpoints, websites, native applications, and 3rd party applications.

Accessibility Profiles Pre-built adjustments that together address the needs of a specific disability and can be applied automatically to the website.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Search Engine Optimization

Siteimprove Reviews

diksha r.

SiteImprove: Elevate Your Website Success

Likeliness to Recommend

Pros

Robert S.

Tricky setup, but a robust tool

Likeliness to Recommend

Pros

Archana B.

Fantastic product!

Likeliness to Recommend

Pros

Feature Ratings

Automatic Evaluation Tool

Color & Display Tracker

Reporting and Analytics

Content Tracker

Navigation Tracker

Maintenance

Multiple Language Support

Compliance Audits and Certification

Compliance

Multiple Endpoint Support

Accessibility Profiles

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration