Sinch Logo
Sinch Logo
Sinch

Sinch

7.7 / 10
Category
Sinch
7.7 / 10

What is Sinch?

Sinch APIs help enterprises enable meaningful communication at scale and connect with your audience seamlessly across messaging, email, voice, and video.

Company Details


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Awards & Recognition

Sinch won the following awards in the Communications Platform as a Service category

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Sinch Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sinch.

79 Likeliness to Recommend

90 Plan to Renew

71 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sinch?

0% Negative
21% Neutral
79% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 82

Communication APIs

87

Integration APIs

83

Cloud Integration

82

Drag and Drop User Interface

81

Code Libraries

80

WebRTC-based Calling

80

Software Development Kit

79

Online Cloud Platform

79

MMS API

77

AI Engine for CPaaS

75

Vendor Capability Ratings

Average 76

Ease of IT Administration

95

Availability and Quality of Training

90

Ease of Customization

90

Quality of Features

89

Business Value Created

85

Product Strategy and Rate of Improvement

84

Ease of Implementation

83

Breadth of Features

79

Vendor Support

78

Ease of Data Integration

73

Usability and Intuitiveness

62

Sinch Reviews

Andre G.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Extremely intuitive, but with few unique features.

Likeliness to Recommend

8 / 10

What differentiates Sinch from other similar products?

Simple and easy interface.

What is your favorite aspect of this product?

To be able to aggregate all my team into a single service number.

What do you dislike most about this product?

Many bugs and few features.

What recommendations would you give to someone considering this product?

Use it with the long term in mind.

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Under Delivered

Eva F.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Fantastic product and customer onboarding process!

Likeliness to Recommend

10 / 10

What differentiates Sinch from other similar products?

Customer care Onboarding processes

What is your favorite aspect of this product?

Great support when experimenting issues

What do you dislike most about this product?

More trainings would be helpful

What recommendations would you give to someone considering this product?

I would strongly recommend this product to anyone working on communication and IT fields

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2023

Much better experience and support than Twilio

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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