Shortcut Customer Reviews 2026 | Product Management

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Shortcut

Composite Score

7.7 /10

CX Score

8.0 /10

25 Reviews Write a Review

Claim Software

What is Shortcut?

Shortcut (formerly Clubhouse) is collaborative project management that streamlines and refines your existing workflow.

Company Details

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Awards & Recognition

Shortcut won the following awards in the Product Management category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

Service Experience
Conflict Resolution

2025

1 Top Rated Capabilities

1 Top Rated Features

2024

Service Experience
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

Shortcut Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shortcut.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shortcut?

2% Negative

9% Neutral

89% Positive

Pros

Trustworthy
Effective Service
Caring
Saves Time

Feature Ratings

Average 82

Social Collaboration

Backlog Management

Product Management

Workflow Management

Feature Management

ALM Integration

Strategic Vision

Idea Management

User Needs Management

Release Planning

Visual Roadmap

Vendor Capability Ratings

Average 82

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Vendor Support

Shortcut Screenshots

Shortcut Reviews

Lynn H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

" Simple and reliable platform to use!"

Likeliness to Recommend

10 /10

What differentiates Shortcut from other similar products?

It's incredibly easy to use and by far the best project management platform. It has a clean visualisation for the most crowded that there could be in a teamwork. Also have a very responsive and reliable quality customer service ever.

What is your favorite aspect of this product?

Has really helped to support team communication to the dev team much easier. Also improved communication and transparency with workflow. It's has made tracking work status extremely crystal clear.

What do you dislike most about this product?

Everything works properly and organised here. I like it.

What recommendations would you give to someone considering this product?

I highly recommend it to others.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Janet k.

Role: Industry Specific Role
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Shortcut review.

Likeliness to Recommend

10 /10

What differentiates Shortcut from other similar products?

It is cost effective. It is easy to install and implement. It is extremely easy to use. It is very reliable.

What is your favorite aspect of this product?

Reliability. Cost effective. Save time.

What do you dislike most about this product?

No dislike at the moment because it is serving well.

What recommendations would you give to someone considering this product?

I would recommend others to use the product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Katebah A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Clubhouse has the potential to support all!

Likeliness to Recommend

7 /10

What differentiates Shortcut from other similar products?

It has the ability to support large virtual gatherings on a platform that is easy to use.

What is your favorite aspect of this product?

I appreciate how seamless it is to use the platform. I was able to get trained with ease on the platform.

What do you dislike most about this product?

I would like to see how companies can use this for conversations for fireside-type like interactions between customers and employees.

What recommendations would you give to someone considering this product?

When implementing this tool - make sure you have planned a few events within the app for your team to get familiar right away!

Pros

Respectful

Shortcut

What is Shortcut?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Shortcut Ratings

84 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Shortcut?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Product Management Includes product code, category, and description.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Shortcut Screenshots

Docs

Epics

Roadmaps

Stories

Shortcut Reviews

Lynn H.

" Simple and reliable platform to use!"

Likeliness to Recommend

Pros

Janet k.

Shortcut review.

Likeliness to Recommend

Pros

Katebah A.

Clubhouse has the potential to support all!

Likeliness to Recommend

Pros

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Feature Ratings

Social Collaboration

Backlog Management

Product Management

Workflow Management

Feature Management

ALM Integration

Strategic Vision

Idea Management

User Needs Management

Release Planning

Visual Roadmap

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Vendor Support