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ServiceNow

ServiceNow BCM

Composite Score

7.6 /10

CX Score

7.7 /10

17 Reviews Write a Review

Claim Software

What is ServiceNow BCM?

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

Company Details

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ServiceNow BCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow BCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow BCM?

0% Negative

13% Neutral

87% Positive

Pros

Saves Time
Reliable
Trustworthy
Unique Features

Feature Ratings

Average 76

Role-Based Access

Import from MS Office

Plan Management

Business Impact Analysis (BIA)

Vendor Security Compliance

Data Encryption

Dependency Mapping

Incident Response Planning

Risk Assessment Management

Import from IT Management Tools

Incident Management

Vendor Capability Ratings

Average 76

Ease of IT Administration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

ServiceNow BCM Reviews

Nelson S.

Role: Finance
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Great tool! Kind of expensive

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

Basically the integration is superior

What is your favorite aspect of this product?

Facilitate to create reporta

What do you dislike most about this product?

It is expensive

What recommendations would you give to someone considering this product?

Check the integration with your tools

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Effective Service

Cons

Less Friendly Negotiation

Camilo O.

Role: Industry Specific Role
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Easy to use

Likeliness to Recommend

8 /10

What differentiates ServiceNow BCM from other similar products?

f your organization already uses ServiceNow for other IT service management (ITSM) functions, BCM can be a natural extension. This integration can streamline workflows and data sharing between BCM processes and other departments.

What is your favorite aspect of this product?

Integration with existing ServiceNow platform for streamlined workflows. User-friendly interface for wider adoption and easier plan management. Scalability of the cloud-based platform to adapt to changing needs.

What do you dislike most about this product?

While ServiceNow BCM offers core functionalities, it might lack specialized features required by specific industries or complex BCM needs.

What recommendations would you give to someone considering this product?

Current IT environment: Do you already use ServiceNow for other functionalities? Integration benefits might be significant in this case. BCM maturity: How complex are your BCM requirements? Do you need industry-specific features or a very customizable solution? Budget and resources: Consider the total cost of ownership, including licensing, implementation, and ongoing maintenance.

Pros

Generous Negotitation
Over Delivered
Helps Innovate
Reliable

Naveen K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

"Robust BCM Platform with Room for Expansion"

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

ServiceNow BCM offers highly configurable workflows that can be tailored to suit the specific needs and requirements of organizations.

What is your favorite aspect of this product?

his integration enables seamless collaboration between business continuity management and other critical IT and business functions, streamlining operations and improving overall efficiency.

What do you dislike most about this product?

The platform's extensive capabilities and customizable features can lead to a steep learning curve for new users, requiring additional time and resources for training and implementation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ServiceNow BCM

What is ServiceNow BCM?

Company Details

Need Assistance?

ServiceNow BCM Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love ServiceNow BCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Import from MS Office Import existing BCM documentation from MS Office documents not just as attachments, but import it as data into the new tool.

Plan Management Ability to assign tasks, schedule tasks i.e. due dates, report plan development status i.e. incomplete tasks, and automate sending task reminders.

Business Impact Analysis (BIA) Determine the impact of downtime and data loss, business process and application criticality ranking, and RTOs/RPOs.

Vendor Security Compliance The hosted solution is in compliance with cloud security standards such as FedRAMP or SSAE 16 SOC 2, and security certifications such as ISO 27001 and 27000.

Data Encryption Encrypt data in flight, while it's being uploaded/entered, and at rest, after it is uploaded/entered.

Dependency Mapping Document business process dependencies such as people, sub-processes, technology, facility, and suppliers in a visual manner e.g. topology diagram.

Incident Response Planning Document the protocols to be carried out in the event of a business disruption, IT outage, or emergency scenario.

Risk Assessment Management Facilitate executing and documenting a risk assessment.

Import from IT Management Tools Import application/system information from IT Management Tools such as ITSM, Systems Management, or Network Monitoring tools.

Incident Management Facilitate incident response by identifying affected systems or business processes and relevant plans to be executed, and report recovery status.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

ServiceNow BCM Reviews

Nelson S.

Great tool! Kind of expensive

Likeliness to Recommend

Pros

Cons

Camilo O.

Easy to use

Likeliness to Recommend

Pros

Naveen K.

"Robust BCM Platform with Room for Expansion"

Likeliness to Recommend

Pros

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Feature Ratings

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Import from MS Office

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Business Impact Analysis (BIA)

Vendor Security Compliance

Data Encryption

Dependency Mapping

Incident Response Planning

Risk Assessment Management

Import from IT Management Tools

Incident Management

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