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ServiceNow

ServiceNow Asset Management

Composite Score

7.9 /10

CX Score

8.1 /10

56 Reviews Write a Review

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What is ServiceNow Asset Management?

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Company Details

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Awards & Recognition

ServiceNow Asset Management won the following awards in the IT Asset Management - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

1 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience

2022

1 Top Rated Capabilities

1 Top Rated Features

2022

ServiceNow Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Asset Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Asset Management?

0% Negative

9% Neutral

91% Positive

Pros

Security Protects
Reliable
Caring
Saves Time

Feature Ratings

Average 79

Analytics and Reporting

Cloud License Management

End to End Lifecycle Management

Software Recognition Library

Data Import Export and Aggregation

Integrated Discovery

Software Usage Metering

Financial Analysis

Data Center Analytics

Decentralized Management

Advanced License Management

Vendor Capability Ratings

Average 82

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Customization

Vendor Support

Availability and Quality of Training

Ease of Implementation

Business Value Created

Also Featured in...

IT Asset Management - Midmarket

Score 7.8

View ServiceNow Asset Management in this category (opens in a new tab)

ServiceNow Asset Management Reviews

Anish M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Comprehensive asset management solution

Likeliness to Recommend

8 /10

What differentiates ServiceNow Asset Management from other similar products?

It stands out due to its comprehensive lifecycle management capabilities, analytics and its features in reporting.

What is your favorite aspect of this product?

I love the analysis and reporting features.

What do you dislike most about this product?

Initial setup and Configuration process was not as easy as told by their sales and Marketing. It is Time consuming.

What recommendations would you give to someone considering this product?

Ensure you have sufficient time and resources for the initial setup and training. It offers long term value So, do a complete analysis before opting in,

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ramone P.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

A complete suite

Likeliness to Recommend

10 /10

What differentiates ServiceNow Asset Management from other similar products?

Ability to integrate all aspects of a business into the SNOW suite

What is your favorite aspect of this product?

Dashboard and Reporting

What do you dislike most about this product?

Reporting customization and Dashboard customization can be tricky

What recommendations would you give to someone considering this product?

Implementation can be difficult depending on how many departments will be integrated, advise is to have a representative of each department early on into the deployment and integration stage

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Christy T.

Role: Information Technology
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Best in Class, by far. Fully customizable to env.

Likeliness to Recommend

9 /10

What differentiates ServiceNow Asset Management from other similar products?

Ease of integration, business community familiarity, reliability, vendor support, reporting features.

What is your favorite aspect of this product?

One stop Shop- All of our applications, assets can be managed in one place, all problems tie to each asset directly.

What do you dislike most about this product?

There is not much negative one can say about Service Now, especially if you've used other competitor's programs. I do not think I would want to work somewhere that didn't use this tool in the position I hold now.

What recommendations would you give to someone considering this product?

Best in Class, for a reason.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ServiceNow Asset Management

What is ServiceNow Asset Management?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

ServiceNow Asset Management Ratings

87 Likeliness to Recommend

1 Since last award

100 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love ServiceNow Asset Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Also Featured in...

IT Asset Management - Midmarket

ServiceNow Asset Management Reviews

Anish M.

Comprehensive asset management solution

Likeliness to Recommend

Pros

Ramone P.

A complete suite

Likeliness to Recommend

Pros

Christy T.

Best in Class, by far. Fully customizable to env.

Likeliness to Recommend

Pros

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1
Since last award

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Feature Ratings

Analytics and Reporting

Cloud License Management

End to End Lifecycle Management

Software Recognition Library

Data Import Export and Aggregation

Integrated Discovery

Software Usage Metering

Financial Analysis

Data Center Analytics

Decentralized Management

Advanced License Management

Vendor Capability Ratings

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Customization

Vendor Support

Availability and Quality of Training

Ease of Implementation

Business Value Created