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ServiceNow

ServiceNow APM

Composite Score

7.8 /10

CX Score

8.2 /10

22 Reviews Write a Review

Claim Software

What is ServiceNow APM?

APM uses CMDB, discovery process, software asset management, and cost modeling to deliver a complete picture of the application portfolio.

Company Details

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ServiceNow APM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow APM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow APM?

1% Negative

2% Neutral

97% Positive

Pros

Friendly Negotiation
Helps Innovate
Continually Improving Product
Efficient Service

Feature Ratings

Average 83

Analytics and Reporting

Planning and Scheduling

ALM Integration

Total Cost of Ownership Analysis

Application Rationalization

Technical Health Assessment

Risk Analysis

Business Value Analysis

Functional Overlap Assessment

Inventory Control

Automated Survey Distribution

Vendor Capability Ratings

Average 81

Ease of Implementation

Ease of Data Integration

Vendor Support

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

ServiceNow APM Reviews

Vijay S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates ServiceNow APM from other similar products?

Unlike standalone APM tools, ServiceNow APM is natively integrated with other ServiceNow modules like IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). This provides a holistic view of the application landscape, linking applications to business services, incidents, and changes.

What is your favorite aspect of this product?

One of the standout aspects of ServiceNow APM is its deep integration with the ServiceNow ecosystem. Unlike standalone APM tools, it seamlessly connects with IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and CMDB.

What do you dislike most about this product?

Steep Learning Curve: Due to its vast features and integrations, new users may find it overwhelming without proper training. Configuration Challenges: Customizing dashboards, reports, and workflows can be time-consuming for non-experts.

What recommendations would you give to someone considering this product?

Align with Business Goals – Ensure APM fits your organization’s strategy (cost optimization, risk reduction, modernization, etc.). If you’re already using ServiceNow ITSM or ITOM, APM will integrate well. Otherwise, check if it aligns with your current tech stack.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Gulshan p.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Outstanding to understand projects demands.

Likeliness to Recommend

9 /10

What differentiates ServiceNow APM from other similar products?

Spectacular with linking to cloud platforms such as AWS. Outstanding with inventory tracking of all our applications. Impeccable with it's technical support team. Clean and robust UI.

What is your favorite aspect of this product?

Effectiveness with digital transformation. Powerful and secure storage and retrieving of CI details. Terrific with data visibility and have control of the applications. Impressed with efficient understanding project demands.

What do you dislike most about this product?

Remarkable with its technical support so good. Intuitive and clean UI.

What recommendations would you give to someone considering this product?

Terrific with efficient understanding of projects demands. Real-time inventory tracking of our application and their relationship with other applications. Outstanding with ease of integration. Robust and clean UI.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Khushbu S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Easy to use and great functionality

Likeliness to Recommend

9 /10

What differentiates ServiceNow APM from other similar products?

Cost and Functionality

What is your favorite aspect of this product?

Data and accuracy

What do you dislike most about this product?

Too many features

What recommendations would you give to someone considering this product?

Try it and you will never regret it

Pros

Inspires Innovation
Altruistic
Transparent
Reliable

ServiceNow APM

What is ServiceNow APM?

Company Details

Need Assistance?

ServiceNow APM Ratings

88 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ServiceNow APM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting & easy data extraction for data analysis.

Planning and Scheduling Provides the ability to produce roadmaps or project timelines including: WBS, milestones, CPM, tasks and resource assignments

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Total Cost of Ownership Analysis Provides the ability to capture, assess and score the total cost of ownership of an application to influence strategic decision making.

Application Rationalization Produces recommendations of strategic directions or changes for applications based on data inputs, including; value, cost, risk, technical and business fit.

Technical Health Assessment "Provides the ability to capture, assess and score the technical health of an application to influence strategic decision making.

Risk Analysis Provides the ability to capture, assess and score the risk (security, business continuity, etc.) of an application to influence strategic decision making

Business Value Analysis Provides the ability to capture, assess and score the organizational value of an application to influence strategic decision making.

Functional Overlap Assessment Provides the ability compare similar functionality between applications across the portfolio to influence strategic decision making.

Inventory Control Provides the ability to create inventories with a selection or customizable data fields to capture a variety of application attributes.

Automated Survey Distribution Surveys are automatically sent to a candidate’s references based on ATS data or contact information from a resume.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

ServiceNow APM Reviews

Vijay S.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Gulshan p.

Outstanding to understand projects demands.

Likeliness to Recommend

Pros

Khushbu S.

Easy to use and great functionality

Likeliness to Recommend

Pros

Feature Ratings

Analytics and Reporting

Planning and Scheduling

ALM Integration

Total Cost of Ownership Analysis

Application Rationalization

Technical Health Assessment

Risk Analysis

Business Value Analysis

Functional Overlap Assessment

Inventory Control

Automated Survey Distribution

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Vendor Support

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness