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SAP

SAP SuccessFactors HCM

Composite Score

8.7 /10

CX Score

9.1 /10

55 Reviews Write a Review

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What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Talent Acquisition Suites category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

99 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

2% Negative

2% Neutral

96% Positive

Pros

Respectful
Reliable
Acts with Integrity
Helps Innovate

Feature Ratings

Average 80

Job Board Integration

HRIS Integration

Analytics and Reporting

Systems Integration

Templated Communications

Skills Testing

Privacy, Security, and Regulatory Compliance

Onboarding Document Management

Candidate Pipeline Management

Requisitions

Pre-Boarding

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Vendor Support

Also Featured in...

Human Capital Management - Enterprise

Score 8.0

View SAP SuccessFactors HCM in this category (opens in a new tab)

Internal Talent Marketplace

Score 7.4

View SAP SuccessFactors HCM in this category (opens in a new tab)

Talent Management

Score 7.4

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Manav S.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

“A powerful, globally scalable HCM solution"

Likeliness to Recommend

8 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SAP SuccessFactors HCM differentiates itself with deep integration into SAP ERP/S4HANA for end-to-end HR and business processes. It offers a modular, flexible suite that organizations can adopt step by step. Strong global HR localization makes it ideal for multinational compliance needs. Its Employee Central acts as a true global system of record for all workforce types.

What is your favorite aspect of this product?

If I had to pick one, my favorite aspect of SAP SuccessFactors HCM is its integration strength—how it connects HR processes with the broader SAP ecosystem (finance, supply chain, payroll, analytics).

What do you dislike most about this product?

What I dislike most about SAP SuccessFactors HCM is that while it’s powerful, the user interface and configuration can feel complex, especially for new users or smaller organizations without strong SAP experien

What recommendations would you give to someone considering this product?

If you’re considering SAP SuccessFactors HCM, start by adopting modules step by step for smoother implementation. Leverage its strong integration with SAP ERP/S/4HANA to maximize business value. Use its global localization features if you manage a multinational workforce

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Ripu D.

Role: Human Resources
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

SAP SuccessFactors - Comprehensive HCM solution

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SAP SuccessFactors is different than others due to its strong global compliance support, advanced talent management modules, and seamless integration with SAP’s broader enterprise ecosystem.

What is your favorite aspect of this product?

My favorite aspect of SAP SuccessFactors HCM is its robust talent management suite, especially the performance and learning modules, which help organizations develop and retain top talent while aligning employee goals with business objectives.

What do you dislike most about this product?

What I dislike most about SAP SuccessFactors HCM is the complexity of its configuration and navigation.

What recommendations would you give to someone considering this product?

I would recommend ensuring you have a clear implementation plan, allocate enough resources for user training, and leverage SAP’s integration capabilities to connect with your existing systems. It’s best suited for mid-to-large organizations that need scalability and global compliance.

Pros

Trustworthy
Effective Service
Client Friendly Policies
Over Delivered

Gunjan T.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

Reliable tool with room for small improvements FYI

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Cloud-Native + SAP Ecosystem SuccessFactors is fully cloud-based but integrates seamlessly with the wider SAP ecosystem (ERP, finance, supply chain, etc.), which many competitors can’t match. Global Compliance & Localization It supports HR processes in over 100 countries, with built-in compliance and localization. This is a big plus for global enterprises.

What is your favorite aspect of this product?

When I think about my favorite aspect of SAP SuccessFactors HCM, it’s hard to point to just one because the platform brings a lot of value across different areas of HR. But if I had to highlight one core strength that really stands out to me, it would be the way SuccessFactors seamlessly integrates the entire employee lifecycle into one unified system while still being flexible enough to adapt to different organizational needs.

What do you dislike most about this product?

When it comes to SAP SuccessFactors HCM, there is no doubt that it is a powerful and comprehensive platform for managing human capital. It brings together recruitment, onboarding, learning, performance, compensation, and succession planning under one roof. However, like any enterprise-level software, it isn’t perfect. If I had to point out what I dislike most about this product, it would be the complexity of implementation and ongoing configuration.

What recommendations would you give to someone considering this product?

When considering this product, it’s important to take a thoughtful, informed approach to ensure it meets your specific needs and provides long-term value. First, assess your team’s requirements and workflows. Understanding the features that are essential versus optional can help determine if this product aligns with your operational goals.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

SAP SuccessFactors HCM Ratings

89 Likeliness to Recommend

99 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Job Board Integration Ability to automatically post positions to external job boards and pull candidate information.

HRIS Integration Integrates with desired HRIS suite.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Systems Integration Integration with other systems such as policies, code of conduct etc.

Templated Communications Ability to build and save standard employee communications to automate interactions. Communications to referees and candidates are pre-templated.

Skills Testing Tests the specific skills required of a candidate.

Privacy, Security, and Regulatory Compliance Ensure compliance with GDPR/EEO/OFCCP, control access with RBAC, and track all activity with audit trails for secure, transparent hiring.

Onboarding Document Management Ability to automate employee onboarding through standardized document sharing

Candidate Pipeline Management Captures, assesses and tracks prospects throughout the recruitment lifecycle.

Requisitions Create and store unlimited requisitions.

Pre-Boarding Provides the ability to build your own checklists or use a template for your acquisition workflow.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Human Capital Management - Enterprise

Internal Talent Marketplace

Talent Management

SAP SuccessFactors HCM Reviews

Manav S.

“A powerful, globally scalable HCM solution"

Likeliness to Recommend

Pros

Ripu D.

SAP SuccessFactors - Comprehensive HCM solution

Likeliness to Recommend

Pros

Gunjan T.

Reliable tool with room for small improvements FYI

Likeliness to Recommend

Pros

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Feature Ratings

Job Board Integration

HRIS Integration

Analytics and Reporting

Systems Integration

Templated Communications

Skills Testing

Privacy, Security, and Regulatory Compliance

Onboarding Document Management

Candidate Pipeline Management

Requisitions

Pre-Boarding

Vendor Capability Ratings

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Vendor Support