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SAP

SAP SuccessFactors HCM

Composite Score

8.7 /10

CX Score

9.1 /10

55 Reviews Write a Review

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What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Talent Acquisition Suites category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

99 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

2% Negative

2% Neutral

96% Positive

Pros

Respectful
Reliable
Acts with Integrity
Helps Innovate

Feature Ratings

Average 80

Job Board Integration

HRIS Integration

Analytics and Reporting

Systems Integration

Templated Communications

Skills Testing

Privacy, Security, and Regulatory Compliance

Onboarding Document Management

Candidate Pipeline Management

Requisitions

Pre-Boarding

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Vendor Support

Also Featured in...

Human Capital Management - Enterprise

Score 8.0

View SAP SuccessFactors HCM in this category (opens in a new tab)

Internal Talent Marketplace

Score 7.4

View SAP SuccessFactors HCM in this category (opens in a new tab)

Talent Management

Score 7.4

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Kovid P.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2025

Reliable & Comprehensive HCM with Strong Analytics

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SAP SuccessFactors HCM stands out for its end-to-end coverage of the entire HR lifecycle, from recruiting to performance and learning. Its AI-driven talent insights and skills management help organizations make smarter workforce decisions. The platform is highly integrated with SAP ERP and other enterprise systems, ensuring seamless data flow. Global compliance and security features give multinational companies peace of mind. While powerful, it requires investment in adoption and training, making it best for organizations that value depth and scalability.

What is your favorite aspect of this product?

My favorite aspect of SAP SuccessFactors HCM is its ability to unify all HR processes in one platform, making life easier for HR teams and employees alike. I particularly value the talent insights and analytics, which help identify skills gaps and plan for the future. The integration with other SAP systems ensures data flows smoothly across the organization. I also appreciate the global compliance and security features, which reduce administrative stress. Overall, it feels like a powerful tool that, once mastered, truly supports both people and business goals.

What do you dislike most about this product?

What I dislike most about SAP SuccessFactors HCM is its steep learning curve and sometimes unintuitive interface, which can slow adoption. Implementation is complex and time-consuming, often requiring heavy consulting support. Additionally, some features feel overly complicated compared to simpler, more user-friendly alternatives.

What recommendations would you give to someone considering this product?

I would recommend SAP SuccessFactors HCM for organizations that need a comprehensive, enterprise-grade HR solution and are ready to invest in training and implementation. Make sure to plan for a structured rollout with clear IT and HR ownership. Be prepared for a steep learning curve but strong long-term value once adopted.

Pros

Reliable
Saves Time
Respectful
Helps Innovate

Cons

Vendor's Interest First
Under Delivered
Leverages Incumbent Status

Mike A.

Role: Human Resources
Industry: Consulting
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Aug 2025

It offers real-time insights, advanced reporting,

Likeliness to Recommend

8 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SAP SuccessFactors is different because it’s not just an HR tool in market. It’s a complete people platform. connects hiring, onboarding, learning, performance, and workforce planning in one place. With smart analytics, global compliance, and seamless integration with SAP systems, it helps companies take better care of their people while planning and forecasting.

What is your favorite aspect of this product?

Provides real-time insights, reporting, friendly dashboards , one-click view, better Analytics, Seamless Integration, Wfm planing

What do you dislike most about this product?

Some time it complex Setup and Configuration, Limited Flexibility in Certain Reports

What recommendations would you give to someone considering this product?

If you’re considering SAP SuccessFactors HCM , start by clarifying your HR priorities, Check system integrations, and plan a phased rollout. Focus on user adoption with proper training, and make the most of its analytics and workforce planning to get real value.

Pros

Trustworthy
Saves Time
Respectful
Client Friendly Policies

Vaibhav L.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2025

Easy to use with most advanced features.

Likeliness to Recommend

8 /10

What differentiates SAP SuccessFactors HCM from other similar products?

I like it's cloud native architecture which provides automatic updates and innovation. It's suites well for employees lifecycle.

What is your favorite aspect of this product?

It is Easy to use

What do you dislike most about this product?

Prices - as I used for my startup, so it was bit expensive for me.

What recommendations would you give to someone considering this product?

It is easy to use, with good features and the customer support is awesome.

Pros

Helps Innovate
Efficient Service
Inspires Innovation
Client's Interest First

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

SAP SuccessFactors HCM Ratings

89 Likeliness to Recommend

99 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Job Board Integration Ability to automatically post positions to external job boards and pull candidate information.

HRIS Integration Integrates with desired HRIS suite.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Systems Integration Integration with other systems such as policies, code of conduct etc.

Templated Communications Ability to build and save standard employee communications to automate interactions. Communications to referees and candidates are pre-templated.

Skills Testing Tests the specific skills required of a candidate.

Privacy, Security, and Regulatory Compliance Ensure compliance with GDPR/EEO/OFCCP, control access with RBAC, and track all activity with audit trails for secure, transparent hiring.

Onboarding Document Management Ability to automate employee onboarding through standardized document sharing

Candidate Pipeline Management Captures, assesses and tracks prospects throughout the recruitment lifecycle.

Requisitions Create and store unlimited requisitions.

Pre-Boarding Provides the ability to build your own checklists or use a template for your acquisition workflow.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Human Capital Management - Enterprise

Internal Talent Marketplace

Talent Management

SAP SuccessFactors HCM Reviews

Kovid P.

Reliable & Comprehensive HCM with Strong Analytics

Likeliness to Recommend

Pros

Cons

Mike A.

It offers real-time insights, advanced reporting,

Likeliness to Recommend

Pros

Vaibhav L.

Easy to use with most advanced features.

Likeliness to Recommend

Pros

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Feature Ratings

Job Board Integration

HRIS Integration

Analytics and Reporting

Systems Integration

Templated Communications

Skills Testing

Privacy, Security, and Regulatory Compliance

Onboarding Document Management

Candidate Pipeline Management

Requisitions

Pre-Boarding

Vendor Capability Ratings

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Vendor Support