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SAP

SAP Commerce Cloud

Composite Score

7.7 /10

CX Score

7.8 /10

56 Reviews Write a Review

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What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details

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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2B eCommerce category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

2026 Emotional Footprint Champion

2026

Strategy and Innovation

2026

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

2 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

4% Negative

7% Neutral

89% Positive

Pros

Helps Innovate
Effective Service
Caring
Respectful

Feature Ratings

Average 82

Catalog Management

Shopping Cart Management

Order Management

Reporting and Analytics

Integrated Search

Payment Processing

Content Management

ERP Integration

Multi-Language Support

Content Localization

Multi-Storefront

Vendor Capability Ratings

Average 78

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Also Featured in...

B2C eCommerce

Score 7.7

View SAP Commerce Cloud in this category (opens in a new tab)

SAP Commerce Cloud Reviews

Rushabh L.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Very hard to implement but easy to use

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP is providing multichannel, multi market and multi language environment It can handle high volume traffic

What is your favorite aspect of this product?

It is having very good integration with sap erp It allows business to provide personalized product recommendations

What do you dislike most about this product?

Little more flexible deployment options it can offer real time customer insights and profiling

What recommendations would you give to someone considering this product?

It is best for the large size originations so carefully assess your needs it is highly customizable but require appropriate technical expertise as well. It is value for money but little costly as well.

Pros

Continually Improving Product
Reliable
Trustworthy
Effective Service

Prateek J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Best Content Management System

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

B2B and B2C Support

What is your favorite aspect of this product?

Integration with SAP Ecosystem

What do you dislike most about this product?

Not as of Now

What recommendations would you give to someone considering this product?

Definitely will

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hulnalk S.

Role: Sales Marketing
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Robust E-commerce Solutions

Likeliness to Recommend

7 /10

What differentiates SAP Commerce Cloud from other similar products?

The personalized order management for solid performance

What is your favorite aspect of this product?

The integration with other SAP features

What do you dislike most about this product?

The package is friendly

What recommendations would you give to someone considering this product?

Every e-commerce solution is well handled by the app

Pros

Inspires Innovation
Fair
Altruistic
Transparent

SAP Commerce Cloud

What is SAP Commerce Cloud?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

SAP Commerce Cloud Ratings

88 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love SAP Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Order Management Includes order entry, order processing, order tracking, and parts management.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Multi-Language Support Has the ability to send or translate alerts in multiple languages.

Content Localization The solution provides support for multiple languages and currencies.

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2C eCommerce

SAP Commerce Cloud Reviews

Rushabh L.

Very hard to implement but easy to use

Likeliness to Recommend

Pros

Prateek J.

Best Content Management System

Likeliness to Recommend

Pros

Hulnalk S.

Robust E-commerce Solutions

Likeliness to Recommend

Pros

Most Popular SAP Commerce Cloud Comparisons

Adobe Commerce

Shopify Plus

Oracle Commerce

BigCommerce

FastSpring

Agentforce Commerce B2B

Feature Ratings

Catalog Management

Shopping Cart Management

Order Management

Reporting and Analytics

Integrated Search

Payment Processing

Content Management

ERP Integration

Multi-Language Support

Content Localization

Multi-Storefront

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness