Sana Commerce Logo
Sana Commerce Logo
Sana Commerce

Sana Commerce

Composite Score
7.7 /10
CX Score
7.9 /10
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Sana Commerce
7.7 /10

What is Sana Commerce?

Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers.

Company Details

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Awards & Recognition

Sana Commerce won the following awards in the B2B eCommerce category

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Sana Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sana Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sana Commerce?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Respectful
  • Generous Negotitation
  • Friendly Negotiation

Feature Ratings

Average 86

ERP Integration

93

Multi-Storefront

92

Multi-Language Support

92

Shopping Cart Management

89

Catalog Management

89

Order Management

88

Content Localization

88

Content Management

87

Payment Processing

86

Guided Selling

83

Reporting and Analytics

83

Vendor Capability Ratings

Average 86

Quality of Features

90

Availability and Quality of Training

88

Ease of IT Administration

88

Breadth of Features

88

Usability and Intuitiveness

88

Business Value Created

87

Ease of Data Integration

86

Ease of Implementation

85

Vendor Support

85

Product Strategy and Rate of Improvement

84

Ease of Customization

78

Sana Commerce Reviews

Ralf K.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Enhancing the Purchasing Process

Likeliness to Recommend

9 /10

What differentiates Sana Commerce from other similar products?

I can include high-quality product images, detailed specifications, and interactive features like 360-degree product views. This enhances the browsing experience for my internal customers and helps them make more informed purchasing decisions. Providing a comprehensive overview of available products ensures that the right items are selected, reducing the risk of costly mistakes or delays.

What is your favorite aspect of this product?

Additionally, Sana Commerce's integration with our existing enterprise resource planning (ERP) system has been a game-changer. We no longer have to manually transfer data between multiple platforms. The Sana Commerce catalog is automatically updated with product information, pricing, and availability, ensuring that our internal users are informed and empowered to make timely purchasing decisions.

What do you dislike most about this product?

Although Sana Commerce has exceeded expectations in many ways, there is always room for improvement. One area that could be enhanced is the integration of advanced analytics and reporting capabilities. I often provide detailed insights to management on purchasing trends, spend analysis, and supplier performance. To further strengthen Sana Commerce's value proposition, integrating more robust data visualization tools and customizable reporting features could be beneficial.

What recommendations would you give to someone considering this product?

The ability to create custom catalogs and product bundles is a particularly valuable feature of Sana Commerce, as it allows me to cater to the specific needs of different departments or projects within our organization. Sana Commerce's flexibility enables me to create customized catalogs, group related products, and emphasize the most relevant items for each user group. This saves time for my internal customers and ensures that they have access to the items they require when they require them.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Agus T.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

With Sana Commerce, you can make selling safe

Likeliness to Recommend

9 /10

What differentiates Sana Commerce from other similar products?

Customers sign in securely once via SSO. Then, they enjoy a cohesive journey across sites and apps. Back-end microservices authenticate and authorize discretely, ensuring that no single resource is a single point of failure.

What is your favorite aspect of this product?

I use Sana to enforce standard access policies, such as MFA for high-risk logins, dynamic authorization, and real-time risk-based access controls. However, for customers, it is simple and seamless. Account and profile data are stored centrally, ensuring that it is always up-to-date wherever they interact with us.

What do you dislike most about this product?

Advanced features can assist with compliance with regulations such as GDPR and CCPA. Customer data governance can be utilized to identify and remove unused records. Consent preferences track user options to ensure their choices are respected. All data is encrypted with bank-grade security during transit and at rest.

What recommendations would you give to someone considering this product?

While the security measures are robust, implementing more granular policy controls at the attribute or resource level could help balance risk with a smoother user experience. Sana Commerce enables businesses to deliver personalized service securely and at scale. It is a fundamental tool for any business that aims to prioritize customers while meeting the strictest security standards.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hideki N.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Improve your e-commerce

Likeliness to Recommend

9 /10

What differentiates Sana Commerce from other similar products?

Sana Commerce is differentiated by its native integration with our ERP and its focus on advanced customization for individual customers. The overall experience with the software has been positive, as it has improved our productivity and customer experience

What is your favorite aspect of this product?

I like it mainly for its seamless integration with popular ERP systems such as Microsoft Dynamics and SAP, its ability to create customized online catalogs according to the client, and its sales process automation functionality, which helps us save time on manual tasks. The software addresses business problems such as seamless integration with our ERP system, customizing online catalogs for each customer, and automating sales processes.

What do you dislike most about this product?

Advanced customization may require technical knowledge and report customization may be limited compared to other similar solutions

What recommendations would you give to someone considering this product?

Sana Commerce is suitable for scenarios where deep integration with ERP systems, advanced customization of online catalogs and automation of sales processes are required. Less appropriate for businesses looking for a simpler solution or who do not need advanced eCommerce capabilities

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy