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Atoll Technologies Plc

SAMU

Composite Score

7.6 /10

CX Score

7.8 /10

31 Reviews Write a Review

Claim Software

What is SAMU?

SAMU is a next-gen EA tool that is seamlessly designed to deliver continuous and ongoing architecture transformation through its flexibility and robust feature-set, derived from real-life practical experiences. SAMU generates compelling diagrams about EA and provides the right platform to plan changes and assess their impact on your enterprise architecture.

Company Details

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Awards & Recognition

SAMU won the following awards in the Enterprise Architecture category

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4 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

8 Top Rated Capabilities

0 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

0 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

1 Top Rated Features

2022

SAMU Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAMU.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAMU?

0% Negative

0% Neutral

100% Positive

Pros

Efficient Service
Includes Product Enhancements
Helps Innovate
Respectful

Feature Ratings

Average 77

Collaboration

Centralized Architecture Repository

Business Process Modeling

Analytics and Reporting

Architecture Governance

Integration and Data Ingestion

Application Portfolio Management

Impact and Dependency Analysis

Technology Portfolio Management

Business Capability Modeling

Architecture Modeling and Visualization

Vendor Capability Ratings

Average 83

Vendor Support

Business Value Created

Availability and Quality of Training

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

SAMU Videos

SAMU Reviews

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Oct 2021

Great product!

Likeliness to Recommend

9 /10

Pros

Trustworthy
Caring
Fair
Includes Product Enhancements

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2021

Fantastic product, base of our service management

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Energy
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2021

Good product

Likeliness to Recommend

9 /10

Pros

Trustworthy
Efficient Service
Effective Service
Caring

SAMU

What is SAMU?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

SAMU Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love SAMU?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Enables stakeholder engagement through comments, reviews, intake forms, and approval workflows integrated with Teams, Confluence, and SharePoint.

Centralized Architecture Repository Central, versioned source of truth governed by a configurable metamodel that stores architectural objects, relationships, lifecycle states, and audit trail.

Business Process Modeling Models business processes and value streams using BPMN or other process languages and links them to capabilities, applications, and data.

Analytics and Reporting Delivers EA-specific dashboards and analytics including capability heat maps, technology lifecycle views and roadmap scenarios.

Architecture Governance Manage architecture standards, reference patterns, and design principles; enforce compliance via review boards, intake, approval workflows, and exceptions.

Integration and Data Ingestion Sync architecture data from CMDBs, cloud platforms, ITSM, PPM, and FinOps tools via pre-built connectors and APIs to keep the repository current.

Application Portfolio Management Inventory and assess applications by business value, technical fit, cost, and lifecycle to guide investment or decommission decisions.

Impact and Dependency Analysis Traces relationships across the architecture to surface upstream and downstream impact of proposed changes, dependency risk, obsolescence, and tech debt.

Technology Portfolio Management Track technology components, vendors, versions, end-of-life dates, and obsolescence risk to manage technical debt across the architecture.

Business Capability Modeling Capture and visualize business capabilities, link them to applications, processes, and value streams; capability heat maps guide investment and rationalization.

Architecture Modeling and Visualization Configurable metamodel and modeling environment spanning business, data, application, and technology layers; supports ArchiMate, BPMN and UML.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

SAMU Videos

Enterprise Architecture Management with SAMU

SAMU Quick Introduction

Unlocking the power of Seamless Enterprise Architecture Management

SAMU Reviews

Great product!

Likeliness to Recommend

Pros

Fantastic product, base of our service management

Likeliness to Recommend

Pros

Good product

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Centralized Architecture Repository

Business Process Modeling

Analytics and Reporting

Architecture Governance

Integration and Data Ingestion

Application Portfolio Management

Impact and Dependency Analysis

Technology Portfolio Management

Business Capability Modeling

Architecture Modeling and Visualization

Vendor Capability Ratings

Vendor Support

Business Value Created

Availability and Quality of Training

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement