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Salesforce.com Inc

Salesforce Platform

Composite Score

8.9 /10

CX Score

9.1 /10

90 Reviews Write a Review

Claim Software

What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details

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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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2026 Emotional Footprint Champion

Latest Award, 2026

Product Impact

Latest Award, 2026

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

3 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Product Impact

2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

12 Top Rated Features

2023

Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

99 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

2% Negative

1% Neutral

97% Positive

Pros

Reliable
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Application Security

Collaboration

Audit Trail

Cloud Deployment

Role-Based Access Management

Application Inventory and Dashboard

Import and Export Capabilities

Data and Entity Mapping

Vendor Community and Marketplace

Cross-Platform Deployment

End to End Lifecycle Management

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Customization

Ease of IT Administration

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Ease of Implementation

Salesforce Platform Reviews

Cecilia S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic Product!

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

There is no other platform that does it all like salesforce

What is your favorite aspect of this product?

I like how customizable the platform is

What do you dislike most about this product?

some of the UI is outdated and old

What recommendations would you give to someone considering this product?

To complete salesforce training

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Helps Innovate

Manishwar T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Best For Business

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

It provides better work life balance and dynamic work environment.

What is your favorite aspect of this product?

Flexible to work remotely.

What do you dislike most about this product?

It is secure, nothing to dislike.

What recommendations would you give to someone considering this product?

Highly Recommended.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Taruna A.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2026

Powerful, Flexible CRM Platform

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Salesforce platform provide unique basic feature and standard obj so we don't need to start from scartch. With the help of some functionality and aitomation tool like FLOW we can write or perform action without writing code. It enhance productivity and also time efficient. Salesforce easy to understand and learn. We can genrate Reports and Dashboard using this platform. Security level is also more good we can enhance security depends on role based , crieria based , also profile based . We can easily integrate with other application by using platform trigger flow. Overall it is very good, easy to use, compatible crm platform

What is your favorite aspect of this product?

My favourite aspect about this product is It provide more security like profile based, field level and ownership as well as hirerchial level so we can hide or share our data or records from another or unnecessary users. Also it provide flow with the help of flow we can create some action without writing code and enhance our productivity as well as time efficient.

What do you dislike most about this product?

As of now i dosent deslike anything about salesforce platform.

What recommendations would you give to someone considering this product?

Salesforce platform is very good , efficient, reliable crm platform. With the help of this platform you can enhance your productivity and also its cost efficient platform.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Salesforce Platform

What is Salesforce Platform?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Salesforce Platform Ratings

92 Likeliness to Recommend

1 Since last award

99 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Salesforce Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Collaboration Allows multiple users to comment on, mark-up, annotate, or edit artifacts. Provides team sites, workspaces or other landing areas that enhance productivity.

Audit Trail View all previous activity including any recent edits and user access.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Import and Export Capabilities Import and convert legacy or applications built using other development tools into the tool and export development artifacts to other tools and archives.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Vendor Community and Marketplace A public or private forum or store where developers can buy or share out-of-the-box templates, widgets, plug-ins, application functions, and integrations.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

End to End Lifecycle Management The solution provides workflows, versioning, recovery and rollback, and other support capabilities to ensure the applications' continuous operations.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Salesforce Platform Reviews

Cecilia S.

Fantastic Product!

Likeliness to Recommend

Pros

Manishwar T.

Best For Business

Likeliness to Recommend

Pros

Taruna A.

Powerful, Flexible CRM Platform

Likeliness to Recommend

Pros

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Feature Ratings

Application Security

Collaboration

Audit Trail

Cloud Deployment

Role-Based Access Management

Application Inventory and Dashboard

Import and Export Capabilities

Data and Entity Mapping

Vendor Community and Marketplace

Cross-Platform Deployment

End to End Lifecycle Management

Vendor Capability Ratings

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Ease of Customization

Ease of IT Administration

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Ease of Implementation