Salesforce B2B Commerce Cloud

What differentiates Salesforce B2B Commerce Cloud from other similar products?

B2B Commerce Cloud has sophisticated ordering capabilities. These capabilities, combined with CRM data, enable efficient and consumer-like buying experiences. Consumers are able to order from different locations and at different times, while companies enjoy optimized order management and fulfillment, resulting in seamless delivery visibility.

What is your favorite aspect of this product?

The cloud-based architecture of Salesforce makes it scalable and flexible, allowing companies to adapt to changing market conditions and customer needs. The integration with CRM systems empowers organizations to leverage the full potential of Salesforce's ecosystem, unlocking new revenue streams and driving automation.

What do you dislike most about this product?

Tailored experiences can be offered to each customer's unique needs with account-specific pricing, product catalogs, and promotions. The integration ensures accurate and transparent product information, pricing, and promotions. This fosters trust and loyalty among customers.

What recommendations would you give to someone considering this product?

By consolidating data from various sources, including marketing, sales, and service, businesses gain a comprehensive understanding of their customers' journeys. Businesses can improve customer satisfaction and loyalty by using a holistic approach to data analysis. This approach enables data-driven decision-making, targeted marketing campaigns, and proactive customer service initiatives. By streamlining operations and enhancing customer experiences, businesses can foster long-lasting, mutually beneficial relationships.

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Variety of features

What is your favorite aspect of this product?

Customization

What do you dislike most about this product?

Cost and implementation

What recommendations would you give to someone considering this product?

Requires considerable investment

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Salesforce B2B Commerce Cloud has allowed me to place all orders through a centralized portal with full real-time visibility. Both ourselves and our suppliers can track shipments, inventory levels, and invoices without manual updates. This process automation level reduces errors and friction. The shared transaction record synchronizes all parties.

What is your favorite aspect of this product?

As a purchasing planner, I coordinate with many internal and external stakeholders. Connecting the Salesforce B2B Commerce Cloud to our procurement processes has been transformative. The platform allows me to create orders with all the necessary information already filled in, such as product details, pricing agreements, delivery addresses, and purchase order numbers. Vendors can then use supplier portals to check the status of their orders, confirm receipts, and provide shipping notices directly to us.

What recommendations would you give to someone considering this product?

Interconnecting our procurement systems through the B2B Commerce Cloud yielded measurable efficiency gains. Integrating approvals would further optimize spending, although budgets are currently managed separately. If your organization is looking to digitize its purchasing process, I highly recommend considering the B2B Commerce Cloud. It provides seamless end-to-end process visibility and control.