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Salesforce.com Inc

Salesforce Agentforce Nonprofit

Composite Score

8.3 /10

CX Score

8.6 /10

27 Reviews Write a Review

Claim Software

What is Salesforce Agentforce Nonprofit?

With Salesforce Agentforce Nonprofit (formerly Nonprofit Cloud), enjoy a single, unified view of every interaction with clients, supporters, members, funders, volunteers, and affiliates. And through the “Power of Us” program, Salesforce.org is able to offer nonprofits a deep discount on all Salesforce products.

Company Details

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Awards & Recognition

Salesforce Agentforce Nonprofit won the following awards in the Membership & Association Management category

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2023 Data Quadrant Champion

Latest Award, 2023

11 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2023

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

Salesforce Agentforce Nonprofit Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Agentforce Nonprofit.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

88 Plan to Renew

8
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Agentforce Nonprofit?

2% Negative

7% Neutral

91% Positive

Pros

Effective Service
Respectful
Fair
Efficient Service

Feature Ratings

Average 81

Membership Management

Account and Contact Management

Marketing Analytics

Fundraising Management

Customer Self Service Capabilities

Accounting and Financial Management

Program Management

Analytics and Reporting

Multi Channel Support

Registration Management

Mobile Customer Care

Vendor Capability Ratings

Average 80

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Salesforce Agentforce Nonprofit Reviews

Rachna S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Enables the organisation to be data led and very r

Likeliness to Recommend

10 /10

What differentiates Salesforce Agentforce Nonprofit from other similar products?

Adaptable Scales up Customisation is possible to great extent

What is your favorite aspect of this product?

Highly reliable and broad perspective

What do you dislike most about this product?

Not an easy task, you need to be hands on on customizations

What recommendations would you give to someone considering this product?

Very reliable in documenting customer information,can be customized to your exact needs

Pros

Continually Improving Product
Efficient Service
Effective Service
Caring

Nilam A. P.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Easy to design and use. Great product!

Likeliness to Recommend

10 /10

What differentiates Salesforce Agentforce Nonprofit from other similar products?

Easy to design and implement

What is your favorite aspect of this product?

Ease of use and design

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

Great product and easy to implement

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Simple to use nice integrated features

Likeliness to Recommend

7 /10

Pros

Reliable
Trustworthy
Effective Service
Inspires Innovation

Salesforce Agentforce Nonprofit

What is Salesforce Agentforce Nonprofit?

Company Details

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Awards & Recognition

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Salesforce Agentforce Nonprofit Ratings

84 Likeliness to Recommend

88 Plan to Renew

8 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Salesforce Agentforce Nonprofit?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Membership Management Contains constituent contact information and life cycle management for benefits, levels, financial alerting, etc.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Fundraising Management Includes donation tracking, receipt generation, and campaign management.

Customer Self Service Capabilities Central product portals, customer-facing resolution wizards and guidance, customer community forums.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Program Management Includes all aspects of managing a program or camp, such as cataloging, pricing, registration, wait-list, check-ins and reporting.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Registration Management Includes online and onsite registration, self-registration, application forms, and data synching.

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Salesforce Agentforce Nonprofit Reviews

Rachna S.

Enables the organisation to be data led and very r

Likeliness to Recommend

Pros

Nilam A. P.

Easy to design and use. Great product!

Likeliness to Recommend

Pros

Simple to use nice integrated features

Likeliness to Recommend

Pros

8
Since last award

1
Since last award

Feature Ratings

Membership Management

Account and Contact Management

Marketing Analytics

Fundraising Management

Customer Self Service Capabilities

Accounting and Financial Management

Program Management

Analytics and Reporting

Multi Channel Support

Registration Management

Mobile Customer Care

Vendor Capability Ratings

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization