What is RingCentral Contact Center?
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
94 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love RingCentral Contact Center?
Pros
- Respectful
- Client Friendly Policies
- Transparent
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Skills Based Routing
Call Recording
Multi Channel Queue Management
Contact Center Compliance Management
Multi Channel Intake Integration
Ticket Management
Screen Prompts
Call Scripting and Call Flow Management
Knowledge Management
Contact Center Analytics
Workforce Management
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Availability and Quality of Training
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Ease of Customization
RingCentral Contact Center Reviews
Gustavo T.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Its a great product, A pleasant surprise
Likeliness to Recommend
What differentiates RingCentral Contact Center from other similar products?
reliability in the connection across multiple devices with the same license. Everything is updated on time, and you can even switch device during the call
What is your favorite aspect of this product?
The multiple device usage by far
What do you dislike most about this product?
I would like to use multiple licenses in the application, that would be also great as well as the scheduling messages
What recommendations would you give to someone considering this product?
be curious, walk trogh the features, you will find interesting things
Pros
- Reliable
- Trustworthy
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
Aquib K.
- Role: Operations
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Sep 2024
Good application to use, easy to implement
Likeliness to Recommend
What differentiates RingCentral Contact Center from other similar products?
Ring central contact center is easy to get hold on and gets the resolutions quickly
What is your favorite aspect of this product?
Text feature, conferences and voice mails
What do you dislike most about this product?
sometimes i dont get a pop up if my ring central is not open
What recommendations would you give to someone considering this product?
Please do buy this product, it will not let you down anywhere
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2024
Great product, easy to use
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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