RingCentral Contact Center Large Header Logo
RingCentral, Inc

RingCentral Contact Center

6.9 / 10

What is RingCentral Contact Center?

RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.

Company Details

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RingCentral Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral Contact Center.

82 Likeliness to Recommend

89 Plan to Renew

84 Satisfaction of Cost Relative to Value

Up 1
Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral Contact Center?

4% Negative
14% Neutral
82% Positive


  • Respectful
  • Client Friendly Policies
  • Transparent
  • Friendly Negotiation


  • Less Generous

Feature Ratings

Average 77

Call Recording


Contact Center Compliance Management


Screen Prompts


Multi Channel Queue Management


Call Scripting and Call Flow Management


Multi Channel Intake Integration


Skills Based Routing


Ticket Management


Knowledge Management


Contact Center Analytics


Workforce Management


Vendor Capability Ratings

Average 76

Ease of IT Administration


Ease of Implementation


Vendor Support


Breadth of Features


Quality of Features


Business Value Created


Usability and Intuitiveness


Availability and Quality of Training


Ease of Customization


Product Strategy and Rate of Improvement


Ease of Data Integration


RingCentral Contact Center Reviews

Roy F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Amazing support system for all devices...

Likeliness to Recommend

9 / 10

What differentiates RingCentral Contact Center from other similar products?

This product is an innovation that makes me handle my customer on all platforms. I can provide support whether I am on my PC or my cellphone. Really perfect for running the business. It had a lot of features. Can be used for chat support, phone support and texting.

What is your favorite aspect of this product?

The fact that it has an app that is as easy to use as my desktop app. I can be supporting my customers on the go.

What do you dislike most about this product?

I am not sure, it has a lot of features I have not checked on yet

What recommendations would you give to someone considering this product?

This is a system for the future. I will allow you to provide phone support even with your cell phone. what is really amazing about it is the fact that even if there will be power outages as long as your phone has data and enough power. you can provide support with ease.


  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Altruistic

Johanna S.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great Dialer

Likeliness to Recommend

10 / 10

What differentiates RingCentral Contact Center from other similar products?

More stable, fast to learn and to use, very stable and more secure

What is your favorite aspect of this product?

is very interactive

What do you dislike most about this product?

nothing for now of this dialer

What recommendations would you give to someone considering this product?

i recommend it to any company


  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2022

Great Product at the right price !

Likeliness to Recommend

9 / 10


  • Respectful
  • Acts with Integrity
  • Over Delivered
  • Transparent


  • Less Caring
  • Wastes Time
  • Vendor's Interest First

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