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Reputation

Reputation Social Suite

Composite Score

6.7 /10

CX Score

6.6 /10

22 Reviews

Claim Software

What is Reputation Social Suite?

Reputation (formerly NUVI) is a software for social media listening, publishing, responding, and analytics. Use customer sentiment to boost your brand perception with our robust social media management tool.

Company Details

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Reputation Social Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Reputation Social Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

94 Plan to Renew

1
Since last award

72 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reputation Social Suite?

17% Negative

17% Neutral

66% Positive

Pros

Trustworthy
Caring
Respectful
Altruistic

Cons

Less Effective Service

Feature Ratings

Average 75

Dashboards and Reporting

Collaboration

Influencer Identification

Sentiment Analysis

Audience Segmentation

Visual Analytics

Publishing

Competitor Tracking

Social Media Channel Integration Inbound

Vendor Capability Ratings

Average 74

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Reputation Social Suite Reviews

Tanya M.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Easy to use, but is lacking in content.

Likeliness to Recommend

7 /10

What differentiates Reputation Social Suite from other similar products?

Ease of connecting social platforms within the software. It’s great to have social bundled with all of my reviews. It makes my job easier having everything in one place.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

I can’t select which posts I’d like to have boosted.

What recommendations would you give to someone considering this product?

Ask for an in-depth demonstration

Pros

Continually Improving Product
Trustworthy
Client Friendly Policies
Fair

Cons

Less Effective Service

Shubhang M.

Role: Consultant
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Easy to use product

Likeliness to Recommend

9 /10

What differentiates Reputation Social Suite from other similar products?

It has a high quality reporting feature that we didn't find in any other platform.

What is your favorite aspect of this product?

Reporting became much easier as we can create customized reports.

What do you dislike most about this product?

The reviews are reflecting late in the portal due to which the response time of dealers have fallen.

What recommendations would you give to someone considering this product?

Get this product as it is cheaper than other products in the market & easy to use with good training modules.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Kathryn G.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

I do not recommend it.

Likeliness to Recommend

5 /10

What differentiates Reputation Social Suite from other similar products?

There are programs that have many functions and the cost is cheaper.

What is your favorite aspect of this product?

With the previous NUVI, you could easily explain how "virality" works by showing how a single tweet might spread to thousands of people using the timeline display. You could produce movies of this and use it to educate clients or illustrate the effect of a campaign that you have invested in. It seems as if this function is no longer accessible.

What do you dislike most about this product?

NUVI seems to have made a wrong turn in its reorganization. To its detriment, it grew more confined and more costly. It's no longer a match for the best players in the world.

What recommendations would you give to someone considering this product?

I do not recommend it because it is a very limited and very expensive program.

Pros

Saves Time
Client Friendly Policies
Fair
Generous Negotitation

Cons

Inhibits Innovation
Commodity Features
Less Efficient Service

Reputation Social Suite

What is Reputation Social Suite?

Company Details

Need Assistance?

Reputation Social Suite Ratings

85 Likeliness to Recommend

2 Since last award

94 Plan to Renew

1 Since last award

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Reputation Social Suite?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Influencer Identification The ability to identify social media influencers that are talking about your brand.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Visual Analytics Interactive graphical exploratory data analysis through immersive interfaces.

Publishing Automatically schedule social media and blog posts in the future.

Competitor Tracking Easily view what your competitors are posting on their social media.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Reputation Social Suite Reviews

Tanya M.

Easy to use, but is lacking in content.

Likeliness to Recommend

Pros

Cons

Shubhang M.

Easy to use product

Likeliness to Recommend

Pros

Kathryn G.

I do not recommend it.

Likeliness to Recommend

Pros

Cons

2
Since last award

1
Since last award

Feature Ratings

Dashboards and Reporting

Collaboration

Influencer Identification

Sentiment Analysis

Audience Segmentation

Visual Analytics

Publishing

Competitor Tracking

Social Media Channel Integration Inbound

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support