Replicon Polaris PSA Logo
Replicon Polaris PSA Logo
Replicon

Replicon Polaris PSA

6.9 / 10
Category
Replicon Polaris PSA
6.9 / 10

What is Replicon Polaris PSA?

Replicon’s PSA enables professional services organization to gain complete control over their business performance and profitability.

Company Details


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Replicon Polaris PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Replicon Polaris PSA.

88 Likeliness to Recommend

89 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Replicon Polaris PSA?

0% Negative
21% Neutral
79% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Feature Ratings

Average 73

Mobile Access

82

Expense Detail Tracking

81

Billing

78

Time Management

77

Team Collaboration

77

Project Management

70

Business Process Analysis (BPA)

68

Reporting

65

Resource Management

64

Vendor Capability Ratings

Average 79

Availability and Quality of Training

100

Ease of Customization

100

Ease of IT Administration

90

Ease of Implementation

88

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Quality of Features

78

Usability and Intuitiveness

78

Vendor Support

78

Ease of Data Integration

67

Business Value Created

40

Replicon Polaris PSA Reviews

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2022

Great features that automate a lot of paperwork

Likeliness to Recommend

9 / 10

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Client Friendly Policies

Cons

  • Commodity Features

Danielle M.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Cost effective and customizable platform!

Likeliness to Recommend

10 / 10

What differentiates Replicon Polaris PSA from other similar products?

The customization for our organization is what makes this platform unique!

What is your favorite aspect of this product?

The time off attendance and customized policies and approval flows is great.

What do you dislike most about this product?

The learning curve to customize the product is substantial.

What recommendations would you give to someone considering this product?

If you are looking for a customizable and cost effective option for time keeping, expense reporting and time accruals, this is a great platform.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Saves Time

Joshua W.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

Replicon is great, user friendly, and efficient.

Likeliness to Recommend

10 / 10

What differentiates Replicon Polaris PSA from other similar products?

It's ease of use and excellent technical support!

What is your favorite aspect of this product?

The ease of switching to another user's viewpoint to troubleshoot issues with accounts.

What do you dislike most about this product?

Compared to other similar products I can't think of a single thing that I disliked.

What recommendations would you give to someone considering this product?

Call them and setup a demo. It's a great product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing