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Salesforce.com Inc

Qualified PiperX

Composite Score

8.7 /10

CX Score

9.0 /10

39 Reviews Write a Review

Claim Software

What is Qualified PiperX?

Piper Conversations lets you engage website visitors in real time through chat, voice, or video. It uses buyer data and AI to qualify and convert high intent prospects into pipeline.

Company Details

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Awards & Recognition

Qualified PiperX won the following awards in the Conversational AI category

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2026 Data Quadrant Champion

Latest Award, 2026

9 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

3 Top Rated Capabilities

0 Top Rated Features

2022

Qualified PiperX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualified PiperX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

99 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualified PiperX?

0% Negative

1% Neutral

99% Positive

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 85

Personalized Service

Other Integrations

Learning and Adaptability

Leads Generation

Workflow Processing

Retrieval augmented generation

Translation

Natural Language Processing

Artificial Intelligence Engine

Intent Extraction

Generative AI

Vendor Capability Ratings

Average 86

Availability and Quality of Training

Quality of Features

Ease of Implementation

Vendor Support

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Qualified PiperX Reviews

Narinder S.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Great Product so far !!!

Likeliness to Recommend

9 /10

What differentiates Qualified PiperX from other similar products?

Qualified has definitely edge over similar products available

What is your favorite aspect of this product?

Ease of use and integration with AL

What do you dislike most about this product?

Sometime support takes excessive time to answer

What recommendations would you give to someone considering this product?

Want to see more features added quickly

Pros

Enables Productivity
Trustworthy
Respectful
Client's Interest First

Bruce G.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use, easy to configure, feature rich

Likeliness to Recommend

9 /10

What differentiates Qualified PiperX from other similar products?

The support and help by Qualified is unmatched. The product is very configurable to fit anyone's needs. Nothing better

What is your favorite aspect of this product?

Being able to filter out leads we did not want to engage

What do you dislike most about this product?

Nothing I like everything about it

What recommendations would you give to someone considering this product?

Understand what you are trying to accomplish and work with their team to configure it that way, do not be afraid to make changes in the system as needed

Pros

Unique Features
Efficient Service
Effective Service
Inspires Innovation

Garrett E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

QUALIFIED IS THE TOTAL PACKAGE.

Likeliness to Recommend

10 /10

What differentiates Qualified PiperX from other similar products?

QUALIFIED DIFFERENTIATES ITSELF FROM SIMILAR PRODUCTS BY HAVING SUPERIOR INTEGRATIONS & A PERSONALIZED WORKFLOWS THAT HELPS INTERNAL STAKEHOLDERS WITH THEIR ROLES BUT IMPROVES THE CUSTOMER EXPERIENCE EXTERNALLY.

What is your favorite aspect of this product?

THER PERSONALIZED, REAL-TIME CONVERSATIONAL NATURE OF THE TOOL ALLOWS ME TO UNDERSTAND MY PROSPECT'S RESEARCHING HABITS & MEET THEM WHERE THEY'RE AT IN THEIR BUYER'S JOURNEY.

What do you dislike most about this product?

THIS PRODUCT HITS ALL THE KEY COMPONENTS OF A CONVERSATIONAL CHATBOT ACROSS OUR TEAMS.

What recommendations would you give to someone considering this product?

IF YOU'RE LOOKING FOR A CHATBOT & A WAY FOR YOUR REPS TO BECOME MORE STRATEGIC IN THEIR ENGAGEMENT WITH CUSTOMERS, QUALIFIED IS THE TOOL FOR YOU.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Qualified PiperX

What is Qualified PiperX?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Qualified PiperX Ratings

95 Likeliness to Recommend

99 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Qualified PiperX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Other Integrations Ability to synchronize with other chat options and ITSM tools

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Translation Supports automatic translate to multiple languages.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Intent Extraction Ability to extract the actions that user has performed

Generative AI Ability to use Gen AI to enhance the conversation

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Qualified PiperX Reviews

Narinder S.

Great Product so far !!!

Likeliness to Recommend

Pros

Bruce G.

Easy to use, easy to configure, feature rich

Likeliness to Recommend

Pros

Garrett E.

QUALIFIED IS THE TOTAL PACKAGE.

Likeliness to Recommend

Pros

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Feature Ratings

Personalized Service

Other Integrations

Learning and Adaptability

Leads Generation

Workflow Processing

Retrieval augmented generation

Translation

Natural Language Processing

Artificial Intelligence Engine

Intent Extraction

Generative AI

Vendor Capability Ratings

Availability and Quality of Training

Quality of Features

Ease of Implementation

Vendor Support

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization