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Palo Alto Networks

Prisma Access

Composite Score

8.1 /10

CX Score

8.4 /10

25 Reviews Write a Review

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What is Prisma Access?

Prisma SASE is the secure foundation for agile, cloud-enabled organizations. Prisma SASE converges best-of-breed security with best-of-breed next-gen SD-WAN into the cloud-delivered platform. It consolidates multiple point products, including ZTNA, Cloud SWG, CASB, FWaaS, and SD-WAN, into a single integrated service, reducing network and security complexity while increasing organizational agility. Prisma SASE secures all apps used by your hybrid workforce, regardless of whether users are remote, mobile, or working from a branch office. Our proven cloud-delivered security services leverage ML-powered threat prevention.

Company Details

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Awards & Recognition

Prisma Access won the following awards in the Secure Access Service Edge category

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3 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact

2025

3 Top Rated Capabilities

1 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

Strategy and Innovation
Service Experience
Product Impact

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

4 Top Rated Features

2023

Prisma Access Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Prisma Access.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Prisma Access?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 81

Cloud Access Security Broker (CASB)

Network Sandboxes

Firewall as a Service (FWaaS)

Secure Web Gateway (SWG)

Remote Browser Isolation (RBI)

Zero Trust

Enablement for Security Teams

SD-WAN

Data Analytics / BI / AI

Viable Alternative VS Traditional MPLS

Web Application and API Protection (WAAP)

Vendor Capability Ratings

Average 79

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Business Value Created

Ease of Data Integration

Also Featured in...

Secure Web Gateway

Score 8.2

View Prisma Access in this category (opens in a new tab)

Prisma Access Reviews

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2023

Simplified security with Prisma Access

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2023

Prisma Access is a fab Technology

Likeliness to Recommend

9 /10

Pros

Respectful
Friendly Negotiation
Appreciates Incumbent Status
Helps Innovate

Anil R.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

"Global Protect Cloud Service."

Likeliness to Recommend

9 /10

What differentiates Prisma Access from other similar products?

It is built with the ability to see and monitor all traffic as well as understand all applications. It won't work if an application is tunneled through different ports or protocols solely to mask traffic and avoid traditional security controls.

What is your favorite aspect of this product?

Prisma Access provides that ease and flexibility, allowing even a small group of people with the right knowledge to manage the configuration piece while Prisma Access handles the infrastructure and other aspects.

What do you dislike most about this product?

I'd like to see their work on improving visibility into what goes on inside the infrastructure of Prisma. Limitations where we don't have any visibility into what's going on with Prisma-managed infrastructure, so we need to call technical support for assistance.

What recommendations would you give to someone considering this product?

It is built on the Google platform and uses the Google Premium Tier network; it connects with the nearest point of presence from wherever we initiate a connection, reducing latency furthermore we also access applications regardless of where they are hosted.

Pros

Helps Innovate
Continually Improving Product
Reliable
Fair

Prisma Access

What is Prisma Access?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Prisma Access Ratings

89 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Prisma Access?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

Network Sandboxes Sandboxes are used to safely execute suspicious code without risking harm to the host device or network.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Secure Web Gateway

Prisma Access Reviews

Simplified security with Prisma Access

Likeliness to Recommend

Pros

Prisma Access is a fab Technology

Likeliness to Recommend

Pros

Anil R.

"Global Protect Cloud Service."

Likeliness to Recommend

Pros

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Feature Ratings

Cloud Access Security Broker (CASB)

Network Sandboxes

Firewall as a Service (FWaaS)

Secure Web Gateway (SWG)

Remote Browser Isolation (RBI)

Zero Trust

Enablement for Security Teams

SD-WAN

Data Analytics / BI / AI

Viable Alternative VS Traditional MPLS

Web Application and API Protection (WAAP)

Vendor Capability Ratings

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Business Value Created

Ease of Data Integration