PrestaShop Customer Reviews 2025 | B2C eCommerce

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PrestaShop

Composite Score

7.5 /10

CX Score

7.8 /10

37 Reviews Write a Review

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What is PrestaShop?

PrestaShop is an efficient and innovative e-commerce solution with all the features you need to create an online store and grow your business.

Company Details

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Awards & Recognition

PrestaShop won the following awards in the B2C eCommerce category

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2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

Service Experience
Contract Negotiation

2025

6 Top Rated Capabilities

3 Top Rated Features

2024

Service Experience

2024

4 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience

2022

PrestaShop Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on PrestaShop.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PrestaShop?

5% Negative

11% Neutral

84% Positive

Pros

Respectful
Caring
Trustworthy
Fair

Feature Ratings

Average 78

Order Management

Catalog Management

Order Portal

Payment Processing

Microsite Management

Content Localization

Predictive Recommendations

Integrated Search

Content Management

Retargeting Capabilities

Reporting and Analytics

Vendor Capability Ratings

Average 78

Business Value Created

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

PrestaShop Reviews

Harleen K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

To create an online store quickly and safely.

Likeliness to Recommend

8 /10

What differentiates PrestaShop from other similar products?

To be able to easily integrate it with your ERP In this way you can increase the productivity of your online store, so that you can automate the processes of order preparation, stock updates, product information ... In addition, with this integration you can have a 360 view of your business.

What is your favorite aspect of this product?

Prestashop allows you to update the contents of my online store easily and quickly, so I can add new products to my stock or eliminate those that are out of the catalog. I can also make all the combinations of products that are necessary to obtain the maximum performance in my business. Through the installation and use of ecommerce plugins I can customize the characteristics of the products that I have for sale. Showing the users relevant aspects for the purchase such as sizes, colors, sizes, weights ...

What do you dislike most about this product?

PrestaShop is one of the safest out there.

What recommendations would you give to someone considering this product?

you can use Prestashop to create an online store quickly and safely. Having an online store will help you, just as it is helping many companies, to better organize your business, obtain greater visibility and ease of purchase for your consumers.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

MOHAMMAD N.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Great product for all startup and medium company.

Likeliness to Recommend

8 /10

What differentiates PrestaShop from other similar products?

You are getting way more than in this free Product in terms of features, order management, Intregration.

What is your favorite aspect of this product?

Feature, implementation, easy to use, lot of modules and features. Best for midsized companies.

What do you dislike most about this product?

Nothing to dislike about it but as a Linux administrator, I would recommend Prestashop, They should add inbuilt compatibility plugin for all the other modules out there

What recommendations would you give to someone considering this product?

Check the requirement & go for it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Ghanshyam T.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Good for small vendor but needs to update function

Likeliness to Recommend

7 /10

What differentiates PrestaShop from other similar products?

Easy to edit code Simple Admin area Security

What is your favorite aspect of this product?

Easy to customize code Easy to access all products, categories and orders

What do you dislike most about this product?

Not easy to manage B2B Multi site not managed easily

What recommendations would you give to someone considering this product?

Easy to make a store for non technical person. Easy to customize so good for small vendor

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Cons

Slower Product Innovation

PrestaShop

What is PrestaShop?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

PrestaShop Ratings

87 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love PrestaShop?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Management Includes collaboration, check-in/check-out, and version control.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

PrestaShop Reviews

Harleen K.

To create an online store quickly and safely.

Likeliness to Recommend

Pros

MOHAMMAD N.

Great product for all startup and medium company.

Likeliness to Recommend

Pros

Ghanshyam T.

Good for small vendor but needs to update function

Likeliness to Recommend

Pros

Cons

Most Popular PrestaShop Comparisons

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Oracle Commerce

Feature Ratings

Order Management

Catalog Management

Order Portal

Payment Processing

Microsite Management

Content Localization

Predictive Recommendations

Integrated Search

Content Management

Retargeting Capabilities

Reporting and Analytics

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness