PrestaShop Customer Reviews 2026 | B2C eCommerce

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PrestaShop

Composite Score

7.6 /10

CX Score

7.9 /10

38 Reviews Write a Review

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What is PrestaShop?

PrestaShop is an efficient and innovative e-commerce solution with all the features you need to create an online store and grow your business.

Company Details

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Awards & Recognition

PrestaShop won the following awards in the B2C eCommerce category

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Service Experience

Latest Award, 2026

2 Top Rated Capabilities

3 Top Rated Features

2025

Service Experience
Contract Negotiation

2025

6 Top Rated Capabilities

3 Top Rated Features

2024

Service Experience

2024

4 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience

2022

PrestaShop Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on PrestaShop.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PrestaShop?

5% Negative

10% Neutral

85% Positive

Pros

Respectful
Caring
Trustworthy
Fair

Feature Ratings

Average 79

Order Management

Catalog Management

Customer Order Portal

Payment Processing

Microsite Management

Content Localization

Content Management

Predictive Recommendations

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Vendor Capability Ratings

Average 78

Business Value Created

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Usability and Intuitiveness

PrestaShop Reviews

Juan C.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

best open source platform for online stores.

Likeliness to Recommend

10 /10

What differentiates PrestaShop from other similar products?

in an open source integrated platform and has a lot of documentation available, prestashop is the most used in the market there are many modules to use.

What is your favorite aspect of this product?

it is easy to implement everything is intuitive with a very robust back-office and very easy to work with, it has an incredible variety of modules to improve your e-commerce store, it has endless design options to highlight a specific aspect of your online store .

What do you dislike most about this product?

the processors that come by default are not the best, you have to pay a lot of money for additional modules.

What recommendations would you give to someone considering this product?

Prestashop is the market leader and the best option to consider because it allows us to create a sufficiently secure and up-to-date e-commerce at a low cost and provide excellent service and support to our customers.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Giannis K.

Role: Sales Marketing
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Open source cheap solution you need a developer

Likeliness to Recommend

6 /10

What differentiates PrestaShop from other similar products?

Its pricing model. You can have a totally free version and add as you go.

What is your favorite aspect of this product?

The customization

What do you dislike most about this product?

The need of a developer to make changes

What recommendations would you give to someone considering this product?

Get a developer because the integration might take time

Pros

Reliable
Helps Innovate
Performance Enhancing
Inspires Innovation

Cons

Slower Product Innovation
Less Productive

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2022

Finest Free E-Commerce Platform!

Likeliness to Recommend

8 /10

Pros

Effective Service
Respectful
Acts with Integrity
Helps Innovate

PrestaShop

What is PrestaShop?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

PrestaShop Ratings

87 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love PrestaShop?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Customer Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Localization The solution provides support for multiple languages and currencies.

Content Management Includes collaboration, check-in/check-out, and version control.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

PrestaShop Reviews

Juan C.

best open source platform for online stores.

Likeliness to Recommend

Pros

Giannis K.

Open source cheap solution you need a developer

Likeliness to Recommend

Pros

Cons

Finest Free E-Commerce Platform!

Likeliness to Recommend

Pros

Most Popular PrestaShop Comparisons

Shopify

Adobe Commerce

Shopify Plus

WooCommerce

Square Online

Oracle Commerce

Feature Ratings

Order Management

Catalog Management

Customer Order Portal

Payment Processing

Microsite Management

Content Localization

Content Management

Predictive Recommendations

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Usability and Intuitiveness