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Pegasystems Inc.

Pega Platform

Composite Score

7.3 /10

CX Score

7.8 /10

8 Reviews Write a Review

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What is Pega Platform?

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.

Company Details

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Pega Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Platform?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 83

Application Security

End to End Lifecycle Management

Data and Entity Mapping

Backend Coding and Scripting

Templates

Role-Based Access Management

Automated Delivery Pipeline

Collaboration

Cloud Deployment

Exception and Error Handling

Application Inventory and Dashboard

Vendor Capability Ratings

Average 79

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Quality of Features

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Also Featured in...

Robotic Process Automation - Enterprise

Score 8.0

View Pega Platform in this category (opens in a new tab)

Pega Platform Reviews

vaishnavi u.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

A Powerful Versatile Low-Code Development Platform

Likeliness to Recommend

10 /10

What differentiates Pega Platform from other similar products?

Pega Platform stands out with its unique combination of low-code development capabilities, AI-powered decisioning, and a unified platform for building and deploying complex applications.

What is your favorite aspect of this product?

I particularly appreciate Pega Platform's ability to empower business users to actively participate in the development and maintenance of applications, fostering a collaborative and agile development environment.

What do you dislike most about this product?

The initial learning curve of Pega Platform can be challenging, especially for users with limited technical expertise, which may require additional training and support.

What recommendations would you give to someone considering this product?

I would highly recommend Pega Platform to organizations seeking a low-code development solution that can handle complex business processes and leverage AI-powered decisioning to optimize operations and customer engagement.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Pega Platform

What is Pega Platform?

Company Details

Need Assistance?

Pega Platform Ratings

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Pega Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

End to End Lifecycle Management The solution provides workflows, versioning, recovery and rollback, and other support capabilities to ensure the applications' continuous operations.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Backend Coding and Scripting The ability to write, modify and configure the source code or scripts of the application.

Templates Pre-built and customizable templates for building applications. Includes sample UI templates and designs compliant with industry and regulatory standards.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Automated Delivery Pipeline Applications are automatically built, tested and deployed according to the UI and workflow designs, parameters and constraints defined in the designer.

Collaboration Allows multiple users to comment on, mark-up, annotate, or edit artifacts. Provides team sites, workspaces or other landing areas that enhance productivity.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

Exception and Error Handling Automated process of responding to unwanted or unexpected events when the application runs.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Robotic Process Automation - Enterprise

Pega Platform Reviews

vaishnavi u.

A Powerful Versatile Low-Code Development Platform

Likeliness to Recommend

Pros

Feature Ratings

Application Security

End to End Lifecycle Management

Data and Entity Mapping

Backend Coding and Scripting

Templates

Role-Based Access Management

Automated Delivery Pipeline

Collaboration

Cloud Deployment

Exception and Error Handling

Application Inventory and Dashboard

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Quality of Features

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of IT Administration