Pega Platform
7.9 /10

What is Pega Platform?

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.

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Awards & Recognition

Pega Platform won the following awards in the Robotic Process Automation - Enterprise category

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Pega Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Platform.

85 Likeliness to Recommend

99 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Platform?

3% Negative
7% Neutral
90% Positive

Pros

  • Security Protects
  • Enables Productivity
  • Saves Time
  • Respectful

Feature Ratings

Average 80

Code-Free Programming

84

Central Deployment

83

Action Logging

82

Real-Time Debugging

82

Role-Based Access

82

Sentiment Analysis

80

Performance Monitoring

80

Exception Handling

78

User Libraries

78

Automation Apps

78

Optical Character Recognition

78

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

81

Quality of Features

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Ease of IT Administration

79

Business Value Created

79

Ease of Implementation

78

Vendor Support

78

Breadth of Features

75

Availability and Quality of Training

73

Pega Platform Reviews

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2021

Bit pricey

Likeliness to Recommend

8 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

Masoud T.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Great product, not very easy to maintain

Likeliness to Recommend

8 /10

What differentiates Pega Platform from other similar products?

All code and database are in one place. Low / no coding.

What is your favorite aspect of this product?

No need for a separate source control application. Rule changes are stored in the system for development and audit purposes.

What do you dislike most about this product?

Not all the features of the product has been fully tested.

What recommendations would you give to someone considering this product?

The recent decision made for Pega 8 which is not to provide Hotfixes to clients and force them to upgrade their Pega platform to a higher version to receive bug fixes and enhancements makes it very difficult and costly for clients to maintain their environment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Gaurav Kumar T.

  • Role: Consultant
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

SuperFast to Market,but every good thing has price

Likeliness to Recommend

10 /10

What differentiates Pega Platform from other similar products?

Integrations Availability to All Source systems such as DB,Kafka,Mainframes,Email text analyzer for language processing /Files processing Easy to show the application in business understandable manner and allows to delegate the application administrator to citizen developer and business users. Less Support Cost after moving to Pega Cloud

What is your favorite aspect of this product?

Data Integration Avaiability Easy to design and implement Support for parallel processing and GetNextWork/AI/NLP/decisioning/Customer Hub suggestions to customer to choose the best producs available.

What do you dislike most about this product?

Cost/Price for the Pega Product Support Price is also quite high Now with the Pega cloud it is very restricted access available .No Database access, No retry mechanism on File Listener Services etc,No Push support for connect direct

What recommendations would you give to someone considering this product?

Surely use this product but also take a view at appian products features . If the features are not available in appian OR large programme with the iterative development approach where there is a need to build the code for change for every iteration (or need flexibility to be integrated to many application) . Go for Pega PRPC. Try to use the new features such as Pega Robotics, AI,NLP ,decisioning,Collections etc.

Pros

  • Continually Improving Product
  • Saves Time
  • Respectful
  • Acts with Integrity

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