Pega Customer Decision Hub Logo
Pega Customer Decision Hub Logo
Pegasystems Inc.

Pega Customer Decision Hub

8.6 / 10
Category
Pega Customer Decision Hub
8.6 / 10

What is Pega Customer Decision Hub?

Businesses that invested in first-generation customer relationship management software have undoubtedly seen benefits, for example in customer data aggregation and performance reporting. But with time in service, the substantial shortcomings of legacy customer relationship management software have become clear. Pegasystems, the acknowledged leader in business process management and CRM solutions, now offers a next-generation CRM platform that transcends legacy CRM to deliver customer relationship management that's intelligent, differentiated, and agile.

Company Details


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Pega Customer Decision Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Customer Decision Hub.

92 Likeliness to Recommend

99 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Customer Decision Hub?

0% Negative
2% Neutral
98% Positive

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Feature Ratings

Average 90

Marketing Management

93

Lead Management

92

Collaboration

92

Customer Service Management

92

Telephony and Call Center Management

91

Activity and Workflow Management

91

Account and Contact Management

91

Analytics and Reporting

89

Quote Contract and Proposal

88

Sales Management

87

Mobile

87

Vendor Capability Ratings

Average 89

Availability and Quality of Training

100

Business Value Created

100

Ease of Customization

100

Ease of IT Administration

100

Usability and Intuitiveness

100

Breadth of Features

98

Ease of Data Integration

98

Ease of Implementation

98

Product Strategy and Rate of Improvement

98

Quality of Features

98

Vendor Support

98

Pega Customer Decision Hub Reviews

Marcelo-alegría F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

A powerful marketing tool

Likeliness to Recommend

10 / 10

What differentiates Pega Customer Decision Hub from other similar products?

A filter automates and prioritizes which advice and steps should be taken to avoid providing extensive recommendations and making duplicate proposals to the same client or other parties. Suggestions will sound different as a result. By utilizing IT and AI, a corporation can eliminate time-consuming and expensive tasks.

What is your favorite aspect of this product?

After gathering data from numerous sources and assembling it in one place, the best course of action is chosen. The business-led change enables users to implement change using a successful strategy. The account team supports the organization's long-term goals and plans and understands its expectations and challenges. Pega serves as the foundation of our entire marketing plan. CRM, direct mail, and email are already used in our company, and we want to add ads and domains for websites.

What do you dislike most about this product?

Even though Pega eliminates the need for source codes, there are a few odd circumstances where a particular demand necessitates further assistance from Pega. Introducing custom code may cause the system to destabilize and lose OOB functionality.

What recommendations would you give to someone considering this product?

Although Pega CDH had an excellent blend of features, deployment took longer than expected and required more technical expertise. Customers give more excellent reviews when they have a better experience. Making the best decision is made feasible with quick planning. It is a fantastic tool that retail customer care representatives, the digital channel, and all business channels employ.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lorenzoロレンツォ M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Solution for mature decision-making.

Likeliness to Recommend

10 / 10

What differentiates Pega Customer Decision Hub from other similar products?

Considering these considerations and the security measures around data collection, use, and handling, they must be built. This will aid in discouraging companies from updating data, using incomplete data, and—most importantly—violating data and privacy laws. It makes it easier for users to visualise and specify these techniques, which enables precise real-time predictive and adaptive analytics on client behaviour.

What is your favorite aspect of this product?

Filters are required because they stop the same client from receiving the same proposal more than once while automating and prioritising the best course of action for various clients, whether they are the same client or not. Value, experience, sustainability, scalability, marketing business actions, and behaviour before, through, and following their operations to obtain acceptable results and improve them immediately, enabling more wonderful offers and better and more efficient experiences.

What do you dislike most about this product?

Several information sources are gathered in one place to choose the best course of action. Users can implement change thanks to the business-led change successfully. Since they are aware of the business' requirements and challenges, the account team supports future strategy and goals. Every single one of our marketing campaigns is based on Pega. We already use these names for email, direct mail, and CRM, so that we will add advertising and website domains to our account.

What recommendations would you give to someone considering this product?

It would be beneficial if Pega spent more money providing seamless interaction with data visualisation programmes like Qlik. To ensure that its technology can be created swiftly enough to keep up with its clients' increasing needs, Pega should move more quickly. A high learning curve should be considered when using AI adaptive statistics, and the product's out-of-the-box capability may be indicated.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Alice S.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A mature decision-making solution.

Likeliness to Recommend

10 / 10

What differentiates Pega Customer Decision Hub from other similar products?

Considering these factors and the security precautions around data collection, use, and handling, they must be developed. This will help deter businesses from upgrading data, employing partial data, and—most importantly—violating data and privacy regulations. It facilitates the visualization and specification of these methods by users, enabling accurate real-time predictive and adaptive analytics on customer behavior.

What is your favorite aspect of this product?

Filters are necessary because they prevent the same or different clients from receiving the same proposal more than once while automating and prioritizing the optimal course of action. Value, experience, sustainability, scalability, marketing business actions, and behavior before, though, and after their operations to acquire acceptable outcomes and improve them immediately, allowing for more fantastic offers and better and more efficient experiences.

What do you dislike most about this product?

Various sources of information are aggregated in one location to choose the optimal course of action. The business-led change enables users to implement change successfully. The account team supports future strategy and goals since they know the company's needs and difficulties. Every one of our marketing initiatives is built around Pega. We will add advertising and website domains to our account because we already use them for email, direct mail, and CRM.

What recommendations would you give to someone considering this product?

It would be advantageous if Pega invested more money in enabling seamless integration with data visualization applications like Qlik. Pega should move faster to ensure its technology can be developed quickly enough to keep up with its clients' rising needs. When employing AI adaptive statistics, a steep learning curve should be considered, and the product's out-of-the-box capacity may be stated.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy