Paymo Customer Reviews 2026 | Task Management

Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Paymo

Composite Score

7.7 /10

CX Score

8.0 /10

11 Reviews Write a Review

Claim Software

What is Paymo?

Full-featured online work management software: Time Tracking, Resource Planning, Gantt Charts, Reports, Kanban boards, Invoices, and Expenses.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Paymo Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paymo?

0% Negative

7% Neutral

93% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 88

Task Status

Due Dates

Dependencies

Add Notes

Shared Task List

Notifications

Task Categorization

List Tasks

Add Attachments

Task Reporting

Task Prioritization

Vendor Capability Ratings

Average 83

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Customization

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Also Featured in...

Project Management - Midmarket

Score 8.2

View Paymo in this category (opens in a new tab)

Paymo Reviews

Roman G.

Role: Consultant
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Easy to use, great value.

Likeliness to Recommend

10 /10

What differentiates Paymo from other similar products?

It is very user friendly, feature rich and competitively valued.

What is your favorite aspect of this product?

Time tracking and invoicing.

What do you dislike most about this product?

Setting hourly rate is little bit confusing.

What recommendations would you give to someone considering this product?

Look at all the features first,

Pros

Reliable
Trustworthy
Effective Service
Caring

Lisa C.

Role: Consultant
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Reliable time tracking software

Likeliness to Recommend

8 /10

What differentiates Paymo from other similar products?

I've been using Paymo for years now and I have come to rely up on it. Customer service is fantastic and very fast. The software has loads of functionality I have not used and I know it is capable of much more than I would ever need.

What is your favorite aspect of this product?

I don't need to worry about tracking time for multiple clients at different pay rates because Paymo does all that for me. All I need to do is set the timer.

What do you dislike most about this product?

It has grown bigger than I need and I would really like a pared down version of it.

What recommendations would you give to someone considering this product?

Start small and get your clients set up first, spend some time looking at how you can integrate it too

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Genyerbet Jose V.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Paymo: Project Management Software

Likeliness to Recommend

9 /10

What differentiates Paymo from other similar products?

It allows us to get an at-a-glance overview of the month, assign projects and tasks between creative and editorial, and accompany comments; files to tasks and projects as scope changes. Payroll reporting is very simple and we have been able to automate that task every two weeks, which eliminated the squeeze of exorbitant fees from our payroll company.

What is your favorite aspect of this product?

Time tracking. As long as you set everything up correctly, you never have to think about it again and it will run in the background; Job management. Organizes jobs intuitively and can easily save them. Easy to use to track time during the job or to manually enter time later and easy to mark which hours have been billed.

What do you dislike most about this product?

There is a section on individual invoices that allows you to see payments made against those invoices, but it would be nice to have a simple list of payments, dates and invoices/clients to duplicate and review my accounting records. It would be rigged if in the timer tool, they asked you to switch projects when you stop the timer, so you can improve that time right away.

What recommendations would you give to someone considering this product?

Paymo has been a useful tool for us to justify the need for another administrative team member because of all the time we were able to spend on those tasks. It would be helpful if we grouped our events when looking at overall expectations of time spent.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Paymo

What is Paymo?

Company Details

Need Assistance?

Paymo Ratings

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Paymo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Status Ability to display current status of tasks

Due Dates Ability to track due dates of tasks

Dependencies Ability to add dependencies to other tasks

Add Notes Ability to add free form notes to tasks

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Notifications Tool alerts business of an application generated event.

Task Categorization Ability to categorize tasks

List Tasks Display outstanding tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Task Prioritization Ability to assign a priority to tasks.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Midmarket

Paymo Reviews

Roman G.

Easy to use, great value.

Likeliness to Recommend

Pros

Lisa C.

Reliable time tracking software

Likeliness to Recommend

Pros

Genyerbet Jose V.

Paymo: Project Management Software

Likeliness to Recommend

Pros

Feature Ratings

Task Status

Due Dates

Dependencies

Add Notes

Shared Task List

Notifications

Task Categorization

List Tasks

Add Attachments

Task Reporting

Task Prioritization

Vendor Capability Ratings

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Customization

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Vendor Support