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Paychex, Inc.

Paychex Flex

8.1 / 10
Category

What is Paychex Flex?

Save time and improve payroll accuracy. Paychex makes it easier to enter employee hours, calculate payroll taxes, and keep up with wage and hour laws – without taking time away from your business.

Company Details


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Paychex Flex Ratings

Real user data aggregated to summarize the product performance and customer experience.

78 Likeliness to Recommend

82 Plan to Renew

80 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex Flex?

9% Negative
9% Neutral
82% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Efficient Service
  • Effective Service

Feature Ratings

Average 80

Tax Form Preparation

86

Self Service Portal

86

Time and Attendance

85

Compensation Management

84

Accounting Systems Interface

83

Retirement Plan Tracking

82

Vacation and Leave Tracking

80

Benefits Calculation

80

Taxation Deduction

79

Direct Deposit

79

HR Systems Interface

75

Vendor Capability Ratings

Average 82

Ease of IT Administration

94

Breadth of Features

89

Quality of Features

86

Usability and Intuitiveness

86

Vendor Support

85

Ease of Implementation

82

Product Strategy and Rate of Improvement

81

Business Value Created

80

Ease of Data Integration

78

Ease of Customization

77

Availability and Quality of Training

75

Paychex Flex Reviews

Taylor H.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

An excellent way of handling payroll internally

Likeliness to Recommend

10 / 10

What differentiates Paychex Flex from other similar products?

Once upon a time, I had to calculate my taxes all on my own, but now that I utilize a payroll service, it's a breeze. It's a huge help, saving me a ton of effort and time. Basically, I'm free to do whatever I want with my time. An excellent method of handling payroll internally. You can also generate customized reports to track your tax payments over time. Thank you for your excellent assistance!

What is your favorite aspect of this product?

Facilitates monitoring and reporting with minimal effort from our end; consequently, we save time and resources. Workers can access their pay stubs and other monetary perks through a central hub.

What do you dislike most about this product?

Sometimes they made mistakes with the state forms, and we had to pay more because of that. They have been reliable in paying fines and fixing issues promptly.

What recommendations would you give to someone considering this product?

Switching to Paychex was trouble-free. Impressive, really, was the degree of personalization they offered us. We can do all we need to right now because everything is there at our disposal. Fantastic updates!

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

Marva F.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Accurate labor costing is provided by PayChex

Likeliness to Recommend

8 / 10

What differentiates Paychex Flex from other similar products?

Payroll processing for my business can be done whenever I want, the interface is intuitive, and all employees have access to their own data for purposes of audits and tax filings.

What is your favorite aspect of this product?

Paychex Flex allows us to organize our businesses in a way that guarantees we have the right number of employees in each location. It's great to have PayChex's help. Help from the Benefits and 401(k) staff is also excellent, as is HR Support.

What do you dislike most about this product?

It would be convenient to receive an email or notification in my inbox whenever I have new messages. Even if I don't know exactly where they are, it would be amazing if I could get them whenever I need them using Paychex Flex and see whether they've been updated.

What recommendations would you give to someone considering this product?

Both employees and employers will have no trouble navigating the site. Payroll processing is much more convenient now that it is possible to tailor one's view by using filters and previously saved views.

Pros

  • Reliable
  • Unique Features
  • Helps Innovate
  • Enables Productivity

Gerard M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Efficiency in human resources

Likeliness to Recommend

9 / 10

What differentiates Paychex Flex from other similar products?

Very similar to the previous software, but we are satisfied with our performance at Paychex.

What is your favorite aspect of this product?

Paychex has benefited us a lot as assigned human resources software, used in our company, since it facilitates our work by registering new employees, registering data and personal information, assigning direct deposits to bank numbers, making and sending payroll, inspecting and making arrangements. during working hours, attendance, vacations, time off due to illness, holidays, etc.

What do you dislike most about this product?

The tools are a bit expensive, but for their performance it is worth it.

What recommendations would you give to someone considering this product?

We love the power to control employee information by setting up, editing, or deleting users. Punctual when delivering weekly payroll and reports, also when quarterly presentations are made. Each employee will have access to verify their payroll.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity