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PagerDuty

PagerDuty Platform

Composite Score

7.4 /10

CX Score

7.7 /10

7 Reviews Write a Review

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What is PagerDuty Platform?

Automate, orchestrate, and accelerate responses across your digital infrastructure.

Company Details

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PagerDuty Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PagerDuty Platform?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 82

Out of the box integration

100

Performance Monitoring

100

Distributed Work

100

Optical Character Recognition

100

Code-Free Programming

Action Logging

Unsupervised Launch

Exception Handling

Central Deployment

Process Discovery

Automation Orchestration

Vendor Capability Ratings

Average 80

Vendor Support

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of Customization

Business Value Created

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AIOps

Score 7.5

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PagerDuty Platform Reviews

Akesh J.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Features and Integrations

Likeliness to Recommend

7 /10

What differentiates PagerDuty Platform from other similar products?

Integration capabilities and the ease of the product.

What is your favorite aspect of this product?

Integration and ease of use with no technical knowledge.

What do you dislike most about this product?

Only the delay in calls or texts at times.

What recommendations would you give to someone considering this product?

If you wish to integrate it quickly go for it! With the ease of use.

Pros

Helps Innovate
Reliable
Performance Enhancing
Inspires Innovation

Ygor Henrique O.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aadil Ali S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Fast alerts. Notify easily team members.

Likeliness to Recommend

10 /10

What differentiates PagerDuty Platform from other similar products?

Accuracy. Pricing. Notification to team member easily.

What is your favorite aspect of this product?

Send and alerts to members.

What do you dislike most about this product?

No dislike and negative experience.

What recommendations would you give to someone considering this product?

For best team work and management you have to definitely select PagerDuty.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

PagerDuty Platform

What is PagerDuty Platform?

Company Details

Need Assistance?

PagerDuty Platform Ratings

87 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love PagerDuty Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Out of the box integration Ready-to-use connectors with 3rd party applications, systems and databases.

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Distributed Work System is able to deploy additional bots to support overloaded bots based on process performance requirements.

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

Code-Free Programming Graphical user interface to define processes with a process flow diagram and recorded user actions

Action Logging Executed processes are logged for detailed auditing and compliance regulation.

Unsupervised Launch Bots triggered to action based on a schedule or when prescribed conditions are met.

Exception Handling Bots take specific standard actions based on unexpected conditions.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Process Discovery Analysis of user interactions with systems and applications to generate a mapping of the workflow.

Automation Orchestration Manage, monitor and schedule the interactions, tasks and workflows among bots and other automation solutions through a centralized dashboard

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Also Featured in...

AIOps

PagerDuty Platform Reviews

Akesh J.

Features and Integrations

Likeliness to Recommend

Pros

Ygor Henrique O.

Likeliness to Recommend

Pros

Aadil Ali S.

Fast alerts. Notify easily team members.

Likeliness to Recommend

Pros

Feature Ratings

Out of the box integration

Performance Monitoring

Distributed Work

Optical Character Recognition

Code-Free Programming

Action Logging

Unsupervised Launch

Exception Handling

Central Deployment

Process Discovery

Automation Orchestration

Vendor Capability Ratings

Vendor Support

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of Customization

Business Value Created