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Oracle

Oracle Support

Composite Score

7.6 /10

CX Score

7.9 /10

20 Reviews Write a Review

Claim Software

What is Oracle Support?

Oracle Support can provide exactly the support coverage you need for your business success. Whether your Oracle environment is on-premises, in the cloud, or a hybrid cloud, we provide end-to-end support and guidance—when, how, and where you need it.

Company Details

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Oracle Support Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Support.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Support?

0% Negative

13% Neutral

87% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Product Management

Policy Management

Sales Management

Revenue Management

Network Management

Analytics and Reporting

Customer Relationship Management

Work Order Management

Project Management

Operations Management

Service Management

Vendor Capability Ratings

Average 87

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Quality of Features

Oracle Support Reviews

Rama K.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

access to 24/7 technical support,knowledge base

Likeliness to Recommend

9 /10

What differentiates Oracle Support from other similar products?

Bug tracker, Service request management, Support identifier management, 24/7 support

What is your favorite aspect of this product?

My oracle support community

What do you dislike most about this product?

Sometimes its hard to get to an actual human analyst as the automatric replies (AI) will be asking some irelavant questions.

What recommendations would you give to someone considering this product?

access to all major product and technology releases,access to My Oracle Support Portal, which includes papers and other solutions.

Pros

Reliable
Caring
Fair
Helps Innovate

Jackson W.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Fantastic Product

Likeliness to Recommend

9 /10

What differentiates Oracle Support from other similar products?

Oracle Support offers all solutions to any business challenge and gives the right direction of problem solving.

What is your favorite aspect of this product?

This is one of the most effective tool that we rely on when we face any challenge. It offers possible solution and the right channel to go through to avoid any risk occurrence.

What do you dislike most about this product?

Oracle Support has been great with great support to our technical team.

What recommendations would you give to someone considering this product?

Business programs to run well and use the right channels and curb any risk I recommend the use of Oracle Support.

Pros

Enables Productivity
Unique Features
Efficient Service
Effective Service

Kimberly B.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2021

Fantastic support platform

Likeliness to Recommend

9 /10

What differentiates Oracle Support from other similar products?

This is great product I have come across that effectively offers support to any enterprise for better achievement.

What is your favorite aspect of this product?

I like this product since it has been helping us in getting clear marketing channels that we use to reach bigger market. It offers support to all our systems to function effectively in management of our enterprise.

What do you dislike most about this product?

I have nothing to dislike from the functionality of this great tool.

What recommendations would you give to someone considering this product?

Oracle Support is great and I highly recommend its use in any business enterprise that aspires to grow faster.

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Oracle Support

What is Oracle Support?

Company Details

Need Assistance?

Oracle Support Ratings

84 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Oracle Support?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Revenue Management Includes inventory optimization, supply and demand forecasting, and market segmentation.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Work Order Management Includes purchase orders, work order routing sheets, and work order costing graphs.

Project Management Includes support for elements of individual project management such as phase, task, resource, duration and budget, with Gantt and WBS views.

Operations Management Includes cost control, production management, and performance management.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Oracle Support Reviews

Rama K.

access to 24/7 technical support,knowledge base

Likeliness to Recommend

Pros

Jackson W.

Fantastic Product

Likeliness to Recommend

Pros

Kimberly B.

Fantastic support platform

Likeliness to Recommend

Pros

Feature Ratings

Product Management

Policy Management

Sales Management

Revenue Management

Network Management

Analytics and Reporting

Customer Relationship Management

Work Order Management

Project Management

Operations Management

Service Management

Vendor Capability Ratings

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Quality of Features