Oracle Marketing Cloud Customer Reviews 2023

What is Oracle Marketing Cloud?

To build customer obsessed cultures, create and manage ideal customers, and power revenue performance. They use award-winning technology and expertise to transform marketing by truly knowing the customer, engaging with cross-channel marketing, and achieving data driven accountability. Integrated information from cross-channel marketing, content marketing, and social marketing with data management and dozens of AppCloud apps enables these businesses to target, engage, convert, analyze, and use marketing technology to deliver a better customer experience.

Company Details

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Awards & Recognition

Oracle Marketing Cloud won the following awards in the Marketing Platforms - Enterprise category

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2023 Emotional Footprint Champion

Latest Award, 2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2023

9 Top Rated Capabilities

8 Top Rated Features

2022

Oracle Marketing Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Marketing Cloud.

86 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

87 Satisfaction of Cost Relative to Value

Down 1
Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Marketing Cloud?

1% Negative

1% Neutral

98% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 88

Advanced Campaign Management

90

Email Marketing Automation

88

Marketing Analytics

88

Marketing Workflow Management

87

Marketing Operations Management

87

Multi Channel Integration

87

Advanced Data Segmentation

87

Mobile Marketing Management

86

Marketing Asset Management

85

Social Media Marketing Management

84

Community Marketing Management

84

Vendor Capability Ratings

Average 84

Quality of Features

99

Availability and Quality of Training

97

Breadth of Features

97

Product Strategy and Rate of Improvement

97

Ease of Customization

96

Ease of Implementation

96

Vendor Support

95

Ease of Data Integration

94

Ease of IT Administration

92

Usability and Intuitiveness

91

Business Value Created

88

Oracle Marketing Cloud Reviews

Jose B.

Role: Sales Marketing
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

A great way to automate your marketing

Likeliness to Recommend

9 / 10

What differentiates Oracle Marketing Cloud from other similar products?

You can call that in other words exclusive since unlike products the automatic report generation makes it quite correct and the other buyer interface is also of high quality.

What is your favorite aspect of this product?

The most attractive points of this instrument are the function of managing campaigns proactively through various channels, the function of achieving personalized campaign flows and the function of integrating many functionalities with third-party applications. Exceptional quality.

What recommendations would you give to someone considering this product?

One of the reasons why we propose this tool is that it is a support tool to automate your email marketing and is fully integrated with the most used social networks.

Pros

Helps Innovate
Reliable
Unique Features
Efficient Service

Samuel J.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

cost justified by seamless integration

Likeliness to Recommend

10 / 10

What differentiates Oracle Marketing Cloud from other similar products?

personalized experience through a 360-degree view of your customer interactions

What is your favorite aspect of this product?

automatically tags images and other content for ease of discovery and reuse

What do you dislike most about this product?

a bit pricey

What recommendations would you give to someone considering this product?

great value

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rohit S.

Role: Consultant
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Recommend this product

Likeliness to Recommend

6 / 10

What differentiates Oracle Marketing Cloud from other similar products?

Pricing tier

What is your favorite aspect of this product?

Extensive options

What do you dislike most about this product?

Difficult to integrate

What recommendations would you give to someone considering this product?

Improve scenario to integrate

Pros

Generous Negotitation
Includes Product Enhancements
Enables Productivity
Trustworthy

Cons

Less Respectful
Less Friendly Negotiation

Oracle Marketing Cloud

Oracle Marketing Cloud

What is Oracle Marketing Cloud?

Company Details

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Awards & Recognition

2023 Emotional Footprint Champion

Oracle Marketing Cloud Ratings

86 Likeliness to Recommend

97 Plan to Renew

Up 1Since last award

87 Satisfaction of Cost Relative to Value

Down 1Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Oracle Marketing Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Advanced Campaign Management End-to-end marketing campaign management; customer journey mapping, campaign initiation, monitoring, and dynamic reporting and adjustment

Email Marketing Automation End-to-end management of email marketing: email templates, email previews, spam testing, A/B tracking, multivariate testing, and email metrics tracking.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Marketing Workflow Management Ability to visually edit workflows and create business rules for them.

Marketing Operations Management Project management tools for marketers (timelines, performance indicators, budgeting/resourcing tools, etc.).

Multi Channel Integration End-to-end marketing campaign management functions such as customer journey mapping, campaign initiation, monitoring, and adjustment for multiple channels.

Advanced Data Segmentation Categorization, static and real-time list building, addition of custom configurable attributes to leads, contacts and accounts.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Marketing Asset Management Content repository functionality (or tight ECM integration) for marketing assets and campaign collateral (static, multimedia, e-commerce related, etc.).

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Community Marketing Management Branded customer communities

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Oracle Marketing Cloud Reviews

Jose B.

A great way to automate your marketing

Likeliness to Recommend

Pros

Samuel J.

cost justified by seamless integration

Likeliness to Recommend

Pros

Rohit S.

Recommend this product

Likeliness to Recommend

Pros

Cons

Up 1
Since last award

Down 1
Since last award

Feature Ratings

Advanced Campaign Management

Email Marketing Automation

Marketing Analytics

Marketing Workflow Management

Marketing Operations Management

Multi Channel Integration

Advanced Data Segmentation

Mobile Marketing Management

Marketing Asset Management

Social Media Marketing Management

Community Marketing Management

Vendor Capability Ratings

Quality of Features

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Business Value Created