Oracle

Oracle Commerce

8.6 /10

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

Company Details

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Awards & Recognition

Oracle Commerce won the following awards in the B2C eCommerce category

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2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

10 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

88 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

1% Negative

9% Neutral

90% Positive

Pros

Acts with Integrity
Effective Service
Trustworthy
Fair

Feature Ratings

Average 80

Catalog Management

Order Management

Content Localization

Payment Processing

Retargeting Capabilities

Integrated Search

Order Portal

Reporting and Analytics

Predictive Recommendations

Microsite Management

Content Management

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

B2B eCommerce

Score 8.6

View Oracle Commerce in this category (opens in a new tab)

Oracle Commerce Reviews

Tushar V.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Review for Oracle commerce

Likeliness to Recommend

10 /10

What differentiates Oracle Commerce from other similar products?

This provides great customer support to address the challenges faced by end users

What is your favorite aspect of this product?

Customer support and adaptability

What do you dislike most about this product?

Cost is high

What recommendations would you give to someone considering this product?

To make this cost efficient

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Shweta S.

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Robust platform for seamless online transactions.

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

Oracle Commerce stands out for its comprehensive suite of e-commerce solutions, offering scalability, personalization, and deep integration capabilities.

What is your favorite aspect of this product?

My favorite aspect of Oracle Commerce is its flexibility to adapt to diverse business needs while providing a seamless and engaging customer experience.

What do you dislike most about this product?

The complexity of implementation and maintenance can be challenging for smaller businesses with limited resources.

What recommendations would you give to someone considering this product?

Ensure thorough planning, adequate resources, and expert support to maximize the benefits of Oracle Commerce and mitigate implementation challenges.

Pros

Effective Service
Generous Negotitation
Continually Improving Product
Unique Features

Alex L.

Role: Operations
Industry: Transportation
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Apr 2024

Just could be heaps better

Likeliness to Recommend

7 /10

What differentiates Oracle Commerce from other similar products?

Honestly, nothing

What is your favorite aspect of this product?

Honestly, nothing

What do you dislike most about this product?

That I was forced to use it

What recommendations would you give to someone considering this product?

Just don't

Pros

Unique Features
Reliable
Transparent
Security Protects

Cons

Less Generous
Under Delivered
Less Productive

Oracle Commerce

What is Oracle Commerce?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Oracle Commerce Ratings

88 Likeliness to Recommend

2 Since last award

95 Plan to Renew

3 Since last award

80 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Oracle Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Localization The solution provides support for multiple languages and currencies.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

B2B eCommerce

Oracle Commerce Reviews

Tushar V.

Review for Oracle commerce

Likeliness to Recommend

Pros

Shweta S.

Robust platform for seamless online transactions.

Likeliness to Recommend

Pros

Alex L.

Just could be heaps better

Likeliness to Recommend

Pros

Cons

Most Popular Oracle Commerce Comparisons

Adobe Commerce

Shopify Plus

Shopify

WooCommerce

Square eCommerce

Salesforce B2C Commerce Cloud

2
Since last award

3
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2
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Feature Ratings

Catalog Management

Order Management

Content Localization

Payment Processing

Retargeting Capabilities

Integrated Search

Order Portal

Reporting and Analytics

Predictive Recommendations

Microsite Management

Content Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement