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Optimove Logo
Optimove

Optimove

Composite Score
7.1 /10
CX Score
7.2 /10
Category
Optimove
7.1 /10

What is Optimove?

Optimove is a Relationship Marketing Hub powered by a combination of advanced customer modeling, predictive micro-segmentation and campaign automation technologies. Customer marketers and retention experts use Optimove to understand their customers’ needs and wants, automate the delivery of emotionally intelligent interactions with them across multiple channels and optimize their efforts, ultimately improving every customer metric. Optimove’s technologies are rolled into an intuitive Web user interface, making it easy for marketers to excel at their craft.

Company Details


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Awards & Recognition

Optimove won the following awards in the Customer Data Platform category

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Optimove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Optimove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

4
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Optimove?

5% Negative
5% Neutral
90% Positive

Pros

  • Efficient Service
  • Caring
  • Respectful
  • Helps Innovate

Feature Ratings

Average 85

CRM Integration

89

Dashboards, Analytics and Reporting

87

Data Aggregation

86

Omnichannel Integration

84

Data Security

84

Behavioral Triggers

83

Data Enrichment

82

Real Time Capabilities

79

Vendor Capability Ratings

Average 81

Breadth of Features

87

Availability and Quality of Training

87

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Product Strategy and Rate of Improvement

80

Vendor Support

79

Ease of Customization

79

Ease of Implementation

79

Ease of IT Administration

79

Ease of Data Integration

77

Optimove Reviews

Julia Maria M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

It studies and analyzes potential customers

Likeliness to Recommend

9 /10

What differentiates Optimove from other similar products?

This platform and specialists in AI, IT; BI, from its database of unique contacts creates and analyzes reports of your customers, their sales, their performance, manages from that data the campaigns, the channels where to position, communication, presents your marketing strategies through multichannel or email, studies your customers in detail, segments them to determine which are potential customers and which are not; all this in order to streamline processes and save time and costs to the company.

What is your favorite aspect of this product?

This platform from the combination of its marketing strategies, AI, IT and BI specialists drive revenue growth, cost management, functionality and product performance within the web and cloud. AI, IT and BI specialists drive and promote innovations within the company. The preparation, delivery and follow-up of marketing campaigns is promoted through email. Integrate customer data to democratize access to each customer so that their owners can view their data from a central platform.

What do you dislike most about this product?

The platform takes a long time to find suitable offers, it requires a lot of time from developers (programmers).

What recommendations would you give to someone considering this product?

It is a platform that allows online companies in the sectors of retail, gaming, financial technology, services, applications, etc., from a combined study between specialists in AI, IT, and BI and marketing strategies, to grow the business of potential and non-potential customers, from making decisions in real time, adequate, efficient, sustainable, scalable, reliable, among others. Customers will get continuous, reliable and effective information about their product and business history.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maverick C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

It's an easy-to-use tool for beginners

Likeliness to Recommend

8 /10

What differentiates Optimove from other similar products?

Optimove's data analysts will examine your client database and create a personalized Optimove client profile for your company. This provides exceptionally high prediction reliability for any sort of company, as well as completely appropriate persona-based categorization. Simple to use tool that gives me complete control of each of our marketing efforts.

What is your favorite aspect of this product?

Any interactions, including those with your developer tools, are simple and well-documented. You may tailor it to your requirements, customers, or simply for your convenience. Innovative concepts are frequently introduced, and the Optimove staff is doing their utmost to make their clients' lives simpler and to take into account their needs; however, it is not very popular.

What do you dislike most about this product?

There is no fault in the data updating of a real-time customer. Furthermore, often it takes a very long time for Optimove to execute changes - their BI staff is probably quite busy. Bugs and errors occurred, as they do with every other tool. In any case, I would suggest it to any business.

What recommendations would you give to someone considering this product?

It's an easy-to-use tool for beginners to expert users, with plenty of opportunity for creativity thanks to the network's versatility in criterion integration.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Caring

Sofia C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

The capacity to completely understand consumers

Likeliness to Recommend

8 /10

What differentiates Optimove from other similar products?

Plan, orchestrate, measure, and optimize multitudes of tailored CRM Marketing initiatives to drive quantifiable growth. The capacity to completely understand consumers, what renders each one distinctive, and what motivates their behavior, is critical to successful one-to-one advertising and marketing. Gathering, analyzing, engineering, and extracting insights from the data are all critical components for relationship marketing success.

What is your favorite aspect of this product?

Optimove allows businesses to proactively address different groups and avoid customers from entering the turnover Lifecycle Stage. There's also OptiBot, a bot that recommends an action/campaign if we overlooked something.

What do you dislike most about this product?

There are no major dislikes in Optimove. Adding a roll-back feature would be useful in instances where matters just don't go as planned. Optimove, on the other hand, constantly considers the customer's feedback into account, and I'm confident they'll grow in this area.

What recommendations would you give to someone considering this product?

All in Optimove is extremely visible; for example, it offers features like interstage transfer that allow you to identify which sections may have an issue.

Pros

  • Respectful
  • Client Friendly Policies
  • Continually Improving Product
  • Reliable