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Optimizely, Inc.

Optimizely One

Composite Score

7.1 /10

CX Score

7.1 /10

36 Reviews Write a Review

What is Optimizely One?

Episerver Digital Experience platform for creating, managing, and optimizing digital experiences including powerful content management, digital commerce, and enterprise search functionality.

Company Details

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Optimizely One Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Optimizely One.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

91 Plan to Renew

83 Satisfaction of Cost Relative to Value

Up 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 76%
Negotiation and Contract:: 63%
Conflict Resolution:: 79%
Strategy & Innovation:: 75%
Service Experience:: 66%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Optimizely One?

5% Negative

8% Neutral

87% Positive

Pros

Enables Productivity
Inspires Innovation
Acts with Integrity
Helps Innovate

Cons

Less Generous
Under Delivered

Feature Ratings

Average 81

Content Workflow Management

Content Security

Analytics and Reporting

Content Repository

Management Interface

Web Publishing Capabilities

E-Commerce Integration

Translation Facilitation

Digital Asset Management

Standard Templates

Social Media Integration

Vendor Capability Ratings

Average 77

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Optimizely One Reviews

Dishan P.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Manage and optimize digital experience effectively

Likeliness to Recommend

7 /10

What differentiates Optimizely One from other similar products?

Combines content management (CMS), e-commerce, personalization, and experimentation into a single platform.

What is your favorite aspect of this product?

AI-driven personalized ensures that content and product recommendations are tailored to individual users.

What do you dislike most about this product?

Licensing and additional feature costs can add up quickly.

What recommendations would you give to someone considering this product?

Enterprise and mid-sized businesses looking for an all-in-one platform to manage and optimize digital experience.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Efficient Service

Kanika P.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Its easy to use, with a easy to navigate.

Likeliness to Recommend

9 /10

What differentiates Optimizely One from other similar products?

It is much easy to use also the customer support is fantastic, their response time is much much less than other similar platform's, also the integration of platform with current workforce is incredible.

What is your favorite aspect of this product?

Easy integration and implementation whuch reduces our unnecessary issues and eliminating the data.

What do you dislike most about this product?

As per now there is no such issue, rather we are enjoying this product.

What recommendations would you give to someone considering this product?

Customer support is good but still I would recommend to be more knowledgeable.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Caring

Anish J.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Using this since 2013. Excellent!

Likeliness to Recommend

10 /10

What differentiates Optimizely One from other similar products?

Userfriendliness, UX, Easy navigation, Excellent product documentatoin

What is your favorite aspect of this product?

Experimentation

What do you dislike most about this product?

Mobile testing is always a harder aspect irrespective of client and technology.

What recommendations would you give to someone considering this product?

Read through the documentation. Don't use the WYSIWYG editor to make changes to the same element multiple times on the same variation. learn a little bit of JS and CSS.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Optimizely One

What is Optimizely One?

Company Details

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Awards & Recognition

Optimizely One Ratings

83 Likeliness to Recommend

91 Plan to Renew

83 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love Optimizely One?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Optimizely One Reviews

Dishan P.

Manage and optimize digital experience effectively

Likeliness to Recommend

Pros

Kanika P.

Its easy to use, with a easy to navigate.

Likeliness to Recommend

Pros

Anish J.

Using this since 2013. Excellent!

Likeliness to Recommend

Pros

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Up 1
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Feature Ratings

Content Workflow Management

Content Security

Analytics and Reporting

Content Repository

Management Interface

Web Publishing Capabilities

E-Commerce Integration

Translation Facilitation

Digital Asset Management

Standard Templates

Social Media Integration

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training