OpenText HighTail Customer Reviews 2023

What is OpenText HighTail?

Whether you prefer to select files, drag and drop or import content from other services, we make it easy to upload and share your work. Decide who will receive your shared content and further protect your work with access codes, protected links and expiration dates. Streamline creative reviews by replacing low-res attachments and piecemeal feedback with simple, intuitive collaboration.

Company Details

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OpenText HighTail Ratings

Real user data aggregated to summarize the product performance and customer experience.

76 Likeliness to Recommend

69 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText HighTail?

0% Negative

11% Neutral

89% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 82

Data Fidelity

90

Transport Security

87

Session Monitoring

84

Encryption Decryption

84

File Transfer

84

Multi Platform Support

83

Large File Support

81

Authentication

79

High Performance

78

LDAP Support

77

Quota Bandwidth Control

75

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Ease of Data Integration

90

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

86

Ease of Customization

86

Business Value Created

84

Ease of IT Administration

84

Breadth of Features

84

Vendor Support

84

Quality of Features

81

Usability and Intuitiveness

81

OpenText HighTail Reviews

Padhraic N.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Easy to use with drag-and-drop function

Likeliness to Recommend

9 / 10

What differentiates OpenText HighTail from other similar products?

The HightTail Spaces desktop app allows us to collaborate on creative projects with my team and store files in the cloud, and HighTail sharing enables us to send files up to 100GB

What is your favorite aspect of this product?

The HighTail File Transfer Protocol that is used to transfer computer files between a client and server on a computer network

What do you dislike most about this product?

The company no longer supports the HighTail Outlook plugin but we still sync Hightail with Microsoft OneDrive and OpenText Core accounts

What recommendations would you give to someone considering this product?

If you need to share a solution with loads of features and functionality to share, transfer and store files in different ways, then HighTail is the best for you

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

OpenText HighTail

OpenText HighTail

What is OpenText HighTail?

Company Details

Need Assistance?

OpenText HighTail Ratings

76 Likeliness to Recommend

69 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love OpenText HighTail?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Fidelity Consistent data integrity throughout the process​

Transport Security Security of the data transmission

Session Monitoring Reporting and metrics of the data transferal session​

Encryption Decryption The encryption (source) and decryption (destination) of data transmitted

File Transfer File transfer services

Multi Platform Support Support for multiple clients on either side of the data transfer process​

Large File Support Support for large (>2GB) file transfers​

Authentication Verification of authenticity of identities between the two organizations​

High Performance High bandwidth data transfer, encryption/decryption, authentication of the service​

LDAP Support Support for user ID authentication across both organizations using MS Active Directory credentials​

Quota Bandwidth Control Ability to control quota and rate of transfer​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

OpenText HighTail Reviews

Padhraic N.

Easy to use with drag-and-drop function

Likeliness to Recommend

Pros

Feature Ratings

Data Fidelity

Transport Security

Session Monitoring

Encryption Decryption

File Transfer

Multi Platform Support

Large File Support

Authentication

High Performance

LDAP Support

Quota Bandwidth Control

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Ease of IT Administration

Breadth of Features

Vendor Support

Quality of Features

Usability and Intuitiveness