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OpenText Corporation

OpenText eDiscovery

Composite Score

7.2 /10

CX Score

7.4 /10

23 Reviews Write a Review

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What is OpenText eDiscovery?

eDiscovery can be frustratingly complex. Multiple systems, inefficient data collection, and manual review create openings for costly delays, security risks, and missed evidence. Get it done faster, easier, and more securely with OpenText eDiscovery software.

Company Details

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Awards & Recognition

OpenText eDiscovery won the following awards in the eDiscovery category

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3 Top Rated Capabilities

1 Top Rated Features

2025

Strategy and Innovation
Contract Negotiation

2025

4 Top Rated Capabilities

2 Top Rated Features

2024

Strategy and Innovation

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

OpenText eDiscovery Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText eDiscovery.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

3
Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText eDiscovery?

2% Negative

8% Neutral

90% Positive

Pros

Helps Innovate
Trustworthy
Continually Improving Product
Respectful

Feature Ratings

Average 78

Classification and Data Parsing

Native Format

Annotations

Chain of Custody Preservation

Legal Hold

Email Threading

Tagging Metadata and Organization

Review

Audio Transcription

Optical Character Recognition

Data Analysis and Visualization

Vendor Capability Ratings

Average 78

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

OpenText eDiscovery Reviews

Vanshika C.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Efficiently organize your documents with precision

Likeliness to Recommend

9 /10

What differentiates OpenText eDiscovery from other similar products?

Experience seamless usability with our product, as it effortlessly processes data and delivers accurate outputs.

What is your favorite aspect of this product?

Enjoy a wealth of seamlessly integrated features that not only save time by summarizing your information but also ensure security, even with confidential data.

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

Take your time getting used to it, be patient, and explore all the features. It's a real time-saver once you've got the hang of it. I highly recommend giving this product a try!

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Thabo R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Feature Rich Product.

Likeliness to Recommend

10 /10

What differentiates OpenText eDiscovery from other similar products?

OpenText caters to both large enterprises and smaller firms with flexible deployment options (cloud, on-premise, hybrid) and scalable architecture to handle varying data volumes.

What is your favorite aspect of this product?

They offer worldwide support and data centers for international legal teams.

What do you dislike most about this product?

Nothing at the moment.

What recommendations would you give to someone considering this product?

OpenText solutions prioritize data security and compliance with regulations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adarsh B.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Fascinating product. Loved it

Likeliness to Recommend

10 /10

What differentiates OpenText eDiscovery from other similar products?

Plenty of features would be a main reason why it is different from other products

What is your favorite aspect of this product?

Risk management and deployment of technology.

What do you dislike most about this product?

Nothing so far. Good work

What recommendations would you give to someone considering this product?

Please use it if you want to make your workflow risk safe and easy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

OpenText eDiscovery

What is OpenText eDiscovery?

Company Details

Book a Free Demo Today!

Awards & Recognition

OpenText eDiscovery Ratings

87 Likeliness to Recommend

3 Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love OpenText eDiscovery?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Classification and Data Parsing Ability to read data stored in multiple records and parse them in a format-agnostic, normalized search index.​

Native Format Preservation of the native format of the documents in unaltered state

Annotations The system should allow for the means of annotation, including comments, highlighting, etc., without modifying the original documents.​

Chain of Custody Preservation Verifiable methods to ensure that electronic documents are in an as-collected & untampered state when presented to the court.

Legal Hold The ability to place a “legal hold” on systems in order to prevent modification of electronic data during the eDiscovery process.

Email Threading n the parsing of email, the ability to follow reply threads throughout the course of the entire email interaction.​

Tagging Metadata and Organization Ability to add metadata and tagging in order to easily identify and classify reviewed documents

Review The system should facilitate the review process of the documents extracted and processed by the eDiscovery software

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

OpenText eDiscovery Reviews

Vanshika C.

Efficiently organize your documents with precision

Likeliness to Recommend

Pros

Thabo R.

Feature Rich Product.

Likeliness to Recommend

Pros

Adarsh B.

Fascinating product. Loved it

Likeliness to Recommend

Pros

3
Since last award

4
Since last award

Feature Ratings

Classification and Data Parsing

Native Format

Annotations

Chain of Custody Preservation

Legal Hold

Email Threading

Tagging Metadata and Organization

Review

Audio Transcription

Optical Character Recognition

Data Analysis and Visualization

Vendor Capability Ratings

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization