OpenText eDiscovery and Investigations Customer Reviews 2023 |

What is OpenText eDiscovery and Investigations?

Reduce risks & costs by empowering your legal teams with access to electronic stored information (ESI) using OpenText eDiscovery software solutions.

Company Details

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Awards & Recognition

OpenText eDiscovery and Investigations won the following awards in the eDiscovery category

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3 Top Rated Capabilities

1 Top Rated Features

2022

OpenText eDiscovery and Investigations Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText eDiscovery and Investigations.

76 Likeliness to Recommend

Down 1
Since last award

100 Plan to Renew

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText eDiscovery and Investigations?

6% Negative

23% Neutral

71% Positive

Pros

Helps Innovate
Trustworthy
Enables Productivity
Continually Improving Product

Cons

Commodity Features
Less Caring

Feature Ratings

Average 77

Annotations

83

Native Format

79

Review

79

Data Analysis and Visualization

78

Tagging Metadata and Organization

77

Optical Character Recognition

75

Chain of Custody Preservation

75

Legal Hold

74

Audio Transcription

74

Classification and Data Parsing

73

Email Threading

72

Vendor Capability Ratings

Average 76

Ease of Implementation

86

Availability and Quality of Training

80

Vendor Support

79

Ease of Data Integration

78

Breadth of Features

76

Ease of Customization

75

Quality of Features

75

Ease of IT Administration

75

Usability and Intuitiveness

74

Business Value Created

72

Product Strategy and Rate of Improvement

67

OpenText eDiscovery and Investigations Reviews

Jari N.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

It does the job

Likeliness to Recommend

8 / 10

What differentiates OpenText eDiscovery and Investigations from other similar products?

Great knowledge base and good documentation, rich features. It takes time to get familiar with all features, maybe more examples and describing use cases would help.

What is your favorite aspect of this product?

Lots of features.

What do you dislike most about this product?

Things can be done in many ways, there is no much help to choose the right way.

What recommendations would you give to someone considering this product?

Find a good vendor that knows and have connections to OpenText.

Pros

Trustworthy
Transparent
Helps Innovate
Continually Improving Product

Mohamed T.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

A bit expensive but worth it.

Likeliness to Recommend

8 / 10

What differentiates OpenText eDiscovery and Investigations from other similar products?

Ease of use

What is your favorite aspect of this product?

The common working space

What do you dislike most about this product?

Some rare glitches with user credentials

What recommendations would you give to someone considering this product?

Go for it. It is worth the money

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2023

Document review is wonderful

Likeliness to Recommend

6 / 10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Cons

Commodity Features
Less Transparent
Security Frustrates

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OpenText eDiscovery and Investigations

OpenText eDiscovery and Investigations

What is OpenText eDiscovery and Investigations?

Company Details

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Awards & Recognition

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

OpenText eDiscovery and Investigations Ratings

76 Likeliness to Recommend

Down 1Since last award

100 Plan to Renew

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love OpenText eDiscovery and Investigations?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Annotations The system should allow for the means of annotation, including comments, highlighting, etc., without modifying the original documents.​

Native Format Preservation of the native format of the documents in unaltered state

Review The system should facilitate the review process of the documents extracted and processed by the eDiscovery software

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Tagging Metadata and Organization Ability to add metadata and tagging in order to easily identify and classify reviewed documents

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

Chain of Custody Preservation Verifiable methods to ensure that electronic documents are in an as-collected & untampered state when presented to the court.

Legal Hold The ability to place a “legal hold” on systems in order to prevent modification of electronic data during the eDiscovery process.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Classification and Data Parsing Ability to read data stored in multiple records and parse them in a format-agnostic, normalized search index.​

Email Threading n the parsing of email, the ability to follow reply threads throughout the course of the entire email interaction.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

OpenText eDiscovery and Investigations Reviews

Jari N.

It does the job

Likeliness to Recommend

Pros

Mohamed T.

A bit expensive but worth it.

Likeliness to Recommend

Pros

Document review is wonderful

Likeliness to Recommend

Pros

Cons

Most Popular OpenText eDiscovery and Investigations Comparisons

IBM StoredIQ Suite

Commvault eDiscovery & Compliance

Nuix Discover

Everlaw

GoldFynch

Exterro E-Discovery

Down 1
Since last award

Feature Ratings

Annotations

Native Format

Review

Data Analysis and Visualization

Tagging Metadata and Organization

Optical Character Recognition

Chain of Custody Preservation

Legal Hold

Audio Transcription

Classification and Data Parsing

Email Threading

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement