Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

OpenText Corporation

Carbonite Information Archiving

Composite Score

6.8 /10

CX Score

6.9 /10

5 Reviews Write a Review

Claim Software

What is Carbonite Information Archiving?

Carbonite Information Archiving helps your business by archiving and securing historical electronic communication. Easily search and manage archives to protect your organization against compliance violations and unplanned litigations. Plus, make eDiscovery simple for your team.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Carbonite Information Archiving Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

71 Plan to Renew

89 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Carbonite Information Archiving?

0% Negative

29% Neutral

71% Positive

Pros

Performance Enhancing
Trustworthy
Effective Service
Saves Time

Feature Ratings

Average 77

Restore to Current Format

Granularity

Storage Optimization

Data Encryption

Long Term Data Retention

Vendor Capability Ratings

Average 84

Ease of Data Integration

Quality of Features

Ease of Implementation

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Carbonite Information Archiving Reviews

Frank L.

Role: Information Technology
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

The best to avoid spam and phishing assaults

Likeliness to Recommend

9 /10

What differentiates Carbonite Information Archiving from other similar products?

Our entire business is using Zix to avoid spam and phishing assaults on all of our email domains. Other widely used software was giving much too many false positives while still enabling harmful stuff to pass through. Almost all of the concerns have been handled by Zix.

What is your favorite aspect of this product?

We have both email filtering and encryption, and they are far superior to everything else I've tried. Encrypted emails may be sent using an Outlook plugin. It's a great system. It's a breeze to get the plugin up and running. All of our users have it set up.

What do you dislike most about this product?

Initially, their phone structure was tough to manage, but now it's easier. When making online claims, a service ticket number might be optional.

What recommendations would you give to someone considering this product?

Although the price is reasonable, my company found that adding Office licenses was a no-brainer. For less money, I was able to upgrade from a lower-tier product at a rival to Zix's premium package. Improved processes and workflows have resulted in a filter that is more precise than the old one we used.

Pros

Enables Productivity
Efficient Service
Effective Service
Transparent

Karen B.

Role: Information Technology
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Back-end service that is simple to use

Likeliness to Recommend

9 /10

What differentiates Carbonite Information Archiving from other similar products?

Zix is a secure email service that our business employs to guarantee that our employees may communicate to one another and to other businesses, both inside and outside of our organization, to assist boost the health and happiness of our customers.

What is your favorite aspect of this product?

Along with enabling us to archive our emails, it also enables us to send and receive e-mails in a safe and confident manner. The Zix interface, although not being the most aesthetically pleasing, was simple to manage. Because not all home healthcare organizations are aware that this service is accessible to them, the ability to send secure emails is essential.

What do you dislike most about this product?

Users may not enjoy needing to log in to access messages through the secure site. The admin interface seems a bit shabby. It's time for a refresher course.

What recommendations would you give to someone considering this product?

We used to be customers of Virtru, but we found that their feature set was neither nearly as comprehensive nor as user-friendly as Zix's. In addition, we acquired Cisco Ironport but struggled with getting it configured properly. The interface was outdated and difficult to use, and the process to set it up required three phone conversations with professionals. The Zix interface, although not being the most aesthetically pleasing, was simple to manage.

Pros

Performance Enhancing
Enables Productivity
Effective Service
Inspires Innovation

Carbonite Information Archiving

What is Carbonite Information Archiving?

Company Details

Need Assistance?

Carbonite Information Archiving Ratings

78 Likeliness to Recommend

71 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Carbonite Information Archiving?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Restore to Current Format Ability to restore to whichever “current” format the organization has in place at the time of archive data restoration

Granularity 'The granular storage of data, such that it can be searched and recovered in an expedient manner.

Storage Optimization 'Storage optimization, unlike std. backup & restore, is for long term data storage, organizing it to find & restore information easily

Data Encryption Protects your data from those who have physical access to storage media (including secure storage provider), and ensures data has only authorized access

Long Term Data Retention The software should have fault tolerant abilities in order to recover from minor data corruptions. Depends largely on the media (such as tapes)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Carbonite Information Archiving Reviews

Frank L.

The best to avoid spam and phishing assaults

Likeliness to Recommend

Pros

Karen B.

Back-end service that is simple to use

Likeliness to Recommend

Pros

Feature Ratings

Restore to Current Format

Granularity

Storage Optimization

Data Encryption

Long Term Data Retention

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of Implementation

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Availability and Quality of Training