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OpenText Corporation

OpenText Core MDR

Composite Score

7.5 /10

CX Score

7.7 /10

20 Reviews Write a Review

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What is OpenText Core MDR?

OpenText Core Managed Detection and Response (MDR) offers a powerful solution designed to enhance your organization's security posture. Our MDR service leverages your existing endpoint security solutions and over 500 integrations to provide continuous monitoring, alerts, and effective incident response. The solution is comanaged, ensuring your IT team has full visibility while leveraging expert guidance from OpenText MDR's SOC team.

Company Details

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Awards & Recognition

OpenText Core MDR won the following awards in the Managed Detection & Response category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

OpenText Core MDR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText Core MDR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText Core MDR?

4% Negative

11% Neutral

85% Positive

Pros

Respectful
Enables Productivity
Efficient Service
Saves Time

Feature Ratings

Average 84

24/7/365 Security Monitoring

100

Use of the MITRE ATT&CK Framework

Real-Time Threat and Anomaly Detection

Automated Threat Hunting

IOC Focus and Management

Incident Management

Threat Intelligence

Technology Management

Prevention

Vulnerability Management

Compliance Reporting and Archival Mechanisms

Vendor Capability Ratings

Average 79

Ease of Implementation

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

OpenText Core MDR Reviews

David G.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy to use. Team is awesome. Pricing is great.

Likeliness to Recommend

10 /10

What differentiates OpenText Core MDR from other similar products?

Its pricing is simple. They really care about their Channel partners.

What is your favorite aspect of this product?

It's ease of use and implementation.

What do you dislike most about this product?

I wish it had a little more access to the data. You really can't do your own threat hunting.

What recommendations would you give to someone considering this product?

Understand your reasons a goals for implementing a SOCaaS. Make sure you put the right people in place to manage it and have a management plan. Nothing is truely set and forget.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2023

A Solid, Reliable Product!

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Steve R.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Simples implementation and monitoring

Likeliness to Recommend

10 /10

What differentiates OpenText Core MDR from other similar products?

The ability to drill down into an issue and locate the root cause is exactly what anyone in the Cyber field requires, but at this price point I believe it is the best for solution for IT Teams looking after Micro and Small businesses as they grow to become medium sized businesses.

What is your favorite aspect of this product?

The Dashboard is so intuitive, it takes no time to navigate to where you need to be.

What do you dislike most about this product?

I did get a false positive from an unusual OS build, but that was rectified really quickly, no no real problem.

What recommendations would you give to someone considering this product?

Get it now! What are you waiting for? Take a few minutes to use it on your own systems then role it out to your clients, you won't be sorry.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

OpenText Core MDR

What is OpenText Core MDR?

Company Details

Need Assistance?

Awards & Recognition

OpenText Core MDR Ratings

88 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love OpenText Core MDR?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Automated Threat Hunting Continuous detection and notification of of anomalous or suspicious events and behaviors

IOC Focus and Management Should include a wide variety of IOCs, but is more focused on behaviors and behavioral detection; IOCs are not as simple to manage.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Prevention Offers capable next-gen AV (NGAV) and host protection.

Vulnerability Management Discover and fix vulnerabilities in the system.

Compliance Reporting and Archival Mechanisms System archives incidents and produces comprehensive reports to stakeholders about current vulnerabilities and past vulnerabilities and remediation efforts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

OpenText Core MDR Reviews

David G.

Easy to use. Team is awesome. Pricing is great.

Likeliness to Recommend

Pros

A Solid, Reliable Product!

Likeliness to Recommend

Pros

Steve R.

Simples implementation and monitoring

Likeliness to Recommend

Pros

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Feature Ratings

24/7/365 Security Monitoring

Use of the MITRE ATT&CK Framework

Real-Time Threat and Anomaly Detection

Automated Threat Hunting

IOC Focus and Management

Incident Management

Threat Intelligence

Technology Management

Prevention

Vulnerability Management

Compliance Reporting and Archival Mechanisms

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization