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Nimble

Nimble

Composite Score
8.5 /10
CX Score
8.8 /10
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Category
Nimble
8.5 /10

What is Nimble?

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

99 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

0% Negative
16% Neutral
84% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 79

Account and Contact Management

84

Collaboration

84

Lead Management

82

Sales Management

81

Telephony and Call Center Management

79

Customer Service Management

79

Marketing Management

77

Quote Contract and Proposal

77

Activity and Workflow Management

76

Analytics and Reporting

74

Mobile

72

Vendor Capability Ratings

Average 77

Business Value Created

81

Ease of Implementation

79

Breadth of Features

79

Availability and Quality of Training

78

Ease of Data Integration

78

Vendor Support

78

Quality of Features

77

Usability and Intuitiveness

77

Ease of IT Administration

76

Ease of Customization

74

Product Strategy and Rate of Improvement

74

Nimble Reviews

Enrico C.

  • Role: C-Level
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

great product that works for me

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

ease of use and simplicity

What is your favorite aspect of this product?

stability, integrity

What do you dislike most about this product?

sometimes I compare with other products and then I always prefer Nimble

What recommendations would you give to someone considering this product?

If you are looking for an essential, easy to use and progressively growing product, choose Nimble

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Effective Service

Nita R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2026

Making Prospecting Simple and Personal

Likeliness to Recommend

9 /10

What differentiates Nimble from other similar products?

The differentiator is the simplicity of the platform. Some CRM systems can feel overly complicated, especially when they have a large number of features that not necessarily relevant to every user. And I also like the way Nimble fits into everyday communication and productivity tools. Business development work does not happen entirely inside a CRM. I am often working through email, calendars, social platform, and web research throughout the day.

What is your favorite aspect of this product?

The feature I appreciate is the prospecting functionality. Finding potential customers is a major part of business development, but researching every prospect manually can take a lot of time. And I particularly like having important contact information and interaction history available together.

What do you dislike most about this product?

The area I would improve is customization. Every business development team ha its own way of managing prospects, accounts, follow-ups, and opportunities. And the prospecting and contact enrichment capabilities are useful, but I would still recommend reviewing the information before relying on it completely.

What recommendations would you give to someone considering this product?

The recommendation would be to evaluate the prospecting capabilities carefully. If finding and researching new contacts is a major part of the business development process, these features can be particularly useful. And I would also suggest taking advantage of a trial or hands-on evaluation before committing. A CRM can look impressive during a demonstration but fell very different when used for everyday work.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Cons

  • Less Productive

Reagan B.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Brings connectivity & management in one place.

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

What sets Nimble apart from other CRM tools is its social media integration. It automatically collects contact information from sources like LinkedIn, which reduces manual work and saves time. Another great thing is its simplicity. Where other CRM tools are complex, Nimble feels easy.

What is your favorite aspect of this product?

My favorite aspect is its contact management. You can easily organize your contacts and see the details of each person in one place. This is very useful for both networking and sales. I also really liked its social data feature. When you add a contact, it automatically brings up their profile info. This gives you a better understanding of who you are talking to and how to approach them.

What do you dislike most about this product?

The biggest problem is its limitations. If you want to handle advanced sales processes, Nimble seems a bit basic. It doesn't have the depth that larger CRM tools have. You can't change the system much according to your needs. This can be a problem for growing businesses when they need more flexibility.

What recommendations would you give to someone considering this product?

If you want to use Nimble, it is best for business or personal use. It can be a good start because it is easy and easy to understand. I suggest you look at your need first. If you want a simple CRM, Nimble is perfect, but if you want advanced features, you may have to look at another tool.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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