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Nimble

Nimble

Composite Score
8.5 /10
CX Score
8.8 /10
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Category
Nimble
8.5 /10

What is Nimble?

Nimble is an engagement platform that helps small and midsize businesses capture leads, nurture relationships, and build meaningful connections at every stage. It automatically generates rich customer profiles and tracks interaction histories from contact lists and email conversations. With features like deal tracking, tasks, alerts, and email marketing, Nimble ensures businesses stay connected with leads and customers. Designed for the whole team, not just sales, the platform fosters seamless collaboration and effective relationship-building across all departments.

Company Details

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

0% Negative
17% Neutral
83% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Performance Enhancing

Feature Ratings

Average 79

Account and Contact Management

84

Collaboration

84

Lead Management

82

Sales Management

81

Telephony and Call Center Management

79

Customer Service Management

79

Marketing Management

77

Quote Contract and Proposal

77

Activity and Workflow Management

76

Analytics and Reporting

74

Mobile

72

Vendor Capability Ratings

Average 77

Business Value Created

81

Ease of Implementation

79

Breadth of Features

79

Availability and Quality of Training

78

Ease of Data Integration

78

Usability and Intuitiveness

78

Vendor Support

77

Quality of Features

77

Ease of IT Administration

76

Ease of Customization

73

Product Strategy and Rate of Improvement

73

Nimble Reviews

Matt L.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Their CRM makes everyday tracking easy

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

In addition to maintaining an organized and effective inventory of our products, we are using this platform for the entirety of the company's sales and customer support processes. In other words, we are using it for everything. Everything is handled by a single interface, and no further software is required.

What is your favorite aspect of this product?

Nimble is as swift as a flash, both in terms of response time and depth of knowledge, and it always does everything it can to get to the bottom of any problem as soon as possible. It enables us to collect data in real time from several channels, including social networks, websites, and emails, and to combine with these to have more command over our communications.

What do you dislike most about this product?

Costs might quickly build up if supplementary materials are needed with the main software. We utilized a few more tools, which drove up the price, but the results we got were well worth it.

What recommendations would you give to someone considering this product?

If you're looking for a quick and effective answer to a problem that keeps cropping up in your day-to-day life, nimble is the way to go. Their CRM is user-friendly and helps us keep track of our daily chores and responsibilities by displaying a list of what has been given to us.

Pros

  • Enables Productivity
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Ronald M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A powerful and versatile marketing tool.

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

The Prospector app from Nimble is incredibly helpful because it gives all the social information about a company merely by hovering over its name. My ability to design great campaigns that meet social marketing criteria is made possible by their substantial assistance and attention to online inquiries. And in light of the variety of services it provides, it is really important.

What is your favorite aspect of this product?

I adore the Stay in Touch function, which enables me to schedule touchpoints and never miss a chance to connect. I appreciate how well it enhances profiles. I enjoy how it is associated with social networks and uses information from social media sites to create connections. It is integrated with MS Outlook, Gmail, and other social media platforms. It offers a variety of styles and email and notification templates.

What do you dislike most about this product?

There are only some features of Nimble that I dislike or find bothersome, even though it completes various duties differently than most CRMs. Its price is reasonable and is supported by the many features and advantages it offers each of its customers.

What recommendations would you give to someone considering this product?

Excellent security, simple fraud activity detection, and quick email delivery. Nimble is a great alternative because it is affordable and has many great features. Send a prompt email to the marketing team and forward the leads if cx needs a call from us. Many means of communication. It is simple to log in, and you can keep an eye on each customer's conduct and assign tasks before the login time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Barnaby B.

  • Role: Industry Specific Role
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Best CRM to improve sales.

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

A clever CRM, Nimble skillfully manages a wealth of client knowledge. Its power lies in its capacity to search social networks and take in information. It is utilized for everyday sales activities and stores and delivers real data. Excellent and astonishing aspects of the connection with email systems include the automatic extraction of information from social accounts.

What is your favorite aspect of this product?

I like that it is simple to use and relationship-based, which is well-liked by the organization's workers. I adore how easy and effective its interface is at finding tools. It helps manage and keep an eye on team performance and activities. It's great that it helps with ticket tracking and customer history management when I add a new contact and nimble search social media profiles, which I adore.

What do you dislike most about this product?

Even though this is a fantastic tool, new users may need help syncing emails. They could cut small business costs and increase customer support responsiveness. The application shouldn't include a lengthy list of suggestions or frequently asked queries, as the data may be duplicated. Third-party integrations are only sometimes straightforward.

What recommendations would you give to someone considering this product?

Using dashboards, you can track data in real-time. Emails are sent to customers automatically once their process is complete. Leads are also automatically updated. It's easy to connect with multiple email addresses at once. Because of tagging, we can easily contact the cx. It has an excellent user interface, without question, and unlike in the past, it doesn't automatically disconnect when you interact with them, which is a significant plus.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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