Nimble Customer Reviews 2026 | Customer Relationship Management

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Nimble

Composite Score

8.5 /10

CX Score

8.8 /10

103 Reviews Write a Review

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What is Nimble?

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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2026 Data Quadrant Champion

Latest Award, 2026

2026 Emotional Footprint Champion

2026

2025 Data Quadrant Champion

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

99 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

0% Negative

16% Neutral

84% Positive

Pros

Respectful
Fair
Performance Enhancing
Saves Time

Feature Ratings

Average 79

Account and Contact Management

Collaboration

Lead Management

Sales Management

Telephony and Call Center Management

Customer Service Management

Marketing Management

Quote Contract and Proposal

Activity and Workflow Management

Analytics and Reporting

Mobile

Vendor Capability Ratings

Average 77

Business Value Created

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Nimble Reviews

Enrico C.

Role: C-Level
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

great product that works for me

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

ease of use and simplicity

What is your favorite aspect of this product?

stability, integrity

What do you dislike most about this product?

sometimes I compare with other products and then I always prefer Nimble

What recommendations would you give to someone considering this product?

If you are looking for an essential, easy to use and progressively growing product, choose Nimble

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Efficient Service
Less Effective Service

Aliza T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Complete CRM and database management tool

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Nimble works very well with the linkedin, gmail and other extensions

What is your favorite aspect of this product?

Pipeline reports gives a complete overview on the sales management process

What do you dislike most about this product?

bulk lead upload takes time, they should improve that as quickly

What recommendations would you give to someone considering this product?

if you are figuring out the a cheaper tool and best feature kind of crm and marketing automation tool, go with Nimble

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Nita R.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2026

Making Prospecting Simple and Personal

Likeliness to Recommend

9 /10

What differentiates Nimble from other similar products?

The differentiator is the simplicity of the platform. Some CRM systems can feel overly complicated, especially when they have a large number of features that not necessarily relevant to every user. And I also like the way Nimble fits into everyday communication and productivity tools. Business development work does not happen entirely inside a CRM. I am often working through email, calendars, social platform, and web research throughout the day.

What is your favorite aspect of this product?

The feature I appreciate is the prospecting functionality. Finding potential customers is a major part of business development, but researching every prospect manually can take a lot of time. And I particularly like having important contact information and interaction history available together.

What do you dislike most about this product?

The area I would improve is customization. Every business development team ha its own way of managing prospects, accounts, follow-ups, and opportunities. And the prospecting and contact enrichment capabilities are useful, but I would still recommend reviewing the information before relying on it completely.

What recommendations would you give to someone considering this product?

The recommendation would be to evaluate the prospecting capabilities carefully. If finding and researching new contacts is a major part of the business development process, these features can be particularly useful. And I would also suggest taking advantage of a trial or hands-on evaluation before committing. A CRM can look impressive during a demonstration but fell very different when used for everyday work.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Unique Features

Cons

Less Productive

Nimble

What is Nimble?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Data Quadrant Champion

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Nimble Ratings

86 Likeliness to Recommend

99 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Nimble?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Activity and Workflow Management Text or code-based and visual workflow designers.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Nimble Reviews

Enrico C.

great product that works for me

Likeliness to Recommend

Pros

Cons

Aliza T.

Complete CRM and database management tool

Likeliness to Recommend

Pros

Nita R.

Making Prospecting Simple and Personal

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Account and Contact Management

Collaboration

Lead Management

Sales Management

Telephony and Call Center Management

Customer Service Management

Marketing Management

Quote Contract and Proposal

Activity and Workflow Management

Analytics and Reporting

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement