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Nimble

Nimble

Composite Score
8.5 /10
CX Score
8.8 /10
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Category
Nimble
8.5 /10

What is Nimble?

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

99 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

0% Negative
16% Neutral
84% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 79

Account and Contact Management

84

Collaboration

84

Lead Management

82

Sales Management

81

Telephony and Call Center Management

79

Customer Service Management

79

Marketing Management

77

Quote Contract and Proposal

77

Activity and Workflow Management

76

Analytics and Reporting

74

Mobile

72

Vendor Capability Ratings

Average 77

Business Value Created

81

Ease of Implementation

79

Breadth of Features

79

Availability and Quality of Training

78

Ease of Data Integration

78

Vendor Support

78

Quality of Features

77

Usability and Intuitiveness

77

Ease of IT Administration

76

Ease of Customization

74

Product Strategy and Rate of Improvement

74

Nimble Reviews

Cecil E.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Nimble is an amazing CRM.

Likeliness to Recommend

9 /10

What differentiates Nimble from other similar products?

I like that Nimble searches for social profiles after I add a brand new contact. It makes it easy to stay up with their LinkedIn activity. I also love the keep In Touch feature that enables me to calendar contact points and not miss out on an attainable connection. And therefore the group email is awesome! This app is really easy to find out and implement and has improved our business processes exponentially!

What is your favorite aspect of this product?

Everything! I particularly like how intuitive the interface is with a minimal learning curve. The combination with Microsoft workplace and different applications makes it simple to trace emails related to our client experience and interactions. I fancy the way that customers’ data is captured in an easy organized way which Nimble automatically creates the company as you create a new person inside the database. The interface looks superb and simply makes good sense.

What do you dislike most about this product?

The email templates feature could be a mess. The info is wrong and the management of templates is very dated. Managing pipeline stages is additionally cumbersome. The whole app appears stuck in time. I used it for the first time concerning ten years ago and it’s not increased much since then. I believe the founder has moved on to different interests.

What recommendations would you give to someone considering this product?

Jump in, head-first‼! You shall not go wrong by mistreatment Nimble. You shall notice it integrates with everything you wish for CRM. My solely question to you’d be: “Why didn’t you think of Nimble earlier?”

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service

Bellon M.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Nimble is an amazing tool with great support.

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

Nimble is extraordinarily straightforward to use and concentrates on your contacts, communications, and calendars. This is often 90% of what salespeople ought to be focused on! Nimble’ prospector App offers you the flexibility to create, edit, or view contact records on the fly from any place on the web. This is often significantly necessary since LinkedIn and Facebook have each removed API access to CRM products. With the edition of cluster messaging and email following … Nimble becomes an even additional versatile and valuable tool!

What is your favorite aspect of this product?

Nimble is customized in just about every way attainable for even the foremost sophisticated user and also their wants however works seamlessly “right out of the box” for those that aren’t searching for a time-consuming set-up and learning curve. It just works, and the ability to trace your emails is an absolute game changer! Nimble helps me keep organized with numerous segments of my CRM and promoting needs. It’s a vital piece of my marketing toolkit and comes in handy in such a lot of different ways too.

What do you dislike most about this product?

I’d wish to see the e-mail interface flushed out a little more with teams and labels. Reporting has improved however still features a ways to go, The today page will offer you most of the data you need to remain on top of things. Push email would be a plus.

What recommendations would you give to someone considering this product?

If you’re looking for something straightforward nevertheless powerful, I don’t know that you just will find a competitive product that may touch Nimble. Certainly, it’s price a close look!

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Mareli B.

  • Role: Consultant
  • Industry: Recreation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Nimble is an excellent application for CRM.

Likeliness to Recommend

7 /10

What differentiates Nimble from other similar products?

The Nimble mobile offers you a good style of remarkable options and advantages. It comes with everything you wish to design and execute your own company procedures. There’s a great deal of room for error when you enter information, however once you’ve got done it, you only need to check that it a few times to confirm it’s right. Since some states in our community are way apart, data can be stored in a very single location and tracked easily.

What is your favorite aspect of this product?

It is fast access, I can use it from my mobile or from my computer. It’s a wonderful CRM manager that gives fabulous tools to do our work better each day, automating our work appointments through a calendar, contact management, as well because the visualization of communication history and email in conjuntion with varied social networks to be ready to check them even while inside Nimble. It’ potential to make the client database, mechanically manage potential customers and perform excellent email marketing, with this we streamline our sales and add a plus to all our work.

What do you dislike most about this product?

Another huge gripe I have with Nimble is the lack of dedicated cross-work, but the mark and promotion application process handle this very well. No issues have arisen so far.

What recommendations would you give to someone considering this product?

Nimble is well-suited for businesses that need their customers to form every single human interaction in their database. It’s helpful in forming relationships, distinguishing mistakes, and settling disputes.

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Saves Time

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